Had to laugh at this. Just received this email....

Denis-Kelley · 2012-03-22T13:14:13.000Z

Good Afternoon Denis, You are cordially invited to a service in memory of my computer’s disc drive. It has served me well for the past 4-1/2 years. In CD-ROM time, that’s like 150 years! A disc has gone missing in its demise; however, we won’t hold that against it. Where: terrace level When: At your convenience Attire: Business Casual What to bring: A screwdriver, replacement drive (if available), and a box of tissues.

kennyfullerton7190 · 2012-03-22T13:18:18.000Z

What are the tissues being used for ( O_o)

danielocampo9898 · 2012-03-22T13:18:28.000Z

High five that person for me, that is awesome! I love customers with a good sense of humor.

heather4749 · 2012-03-22T13:18:45.000Z

I wish I got requests like this. I’d at least be smiling if not laughing by the time I got to the person.

jeremyb · 2012-03-22T13:19:12.000Z

At that rate, might want to fix up a tombstone as well.

rickybee · 2012-03-22T13:19:50.000Z

RIP CD

miked · 2012-03-22T13:20:15.000Z

After 4.5 years, I would be asking for more than just a new optical drive. What a trooper!

danielocampo9898 · 2012-03-22T13:21:21.000Z

Mike Diesel wrote:

After 4.5 years, I would be asking for more than just a new optical drive. What a trooper!

What are the life cycles of the machines in your company?

preissner · 2012-03-22T13:21:29.000Z

rickybee wrote:

RIP CD

I did that once, but the RIAA came after me.

dean · 2012-03-22T13:22:20.000Z

Man, I keep seeing threads on here of epic users that really know how to treat their IT folks. Why can’t I have people like that here?

jamesallen13 · 2012-03-22T13:23:54.000Z

I like people with that kind of a sense of humor.

scottalanmiller · 2012-03-22T13:24:51.000Z

Totally awesome.

danielocampo9898 · 2012-03-22T13:24:57.000Z

Dean3568 wrote:

Man, I keep seeing threads on here of epic users that really know how to treat their IT folks. Why can’t I have people like that here?

Time to find another place of employment? Or maybe it’s you…not saying it is just saying maybe…

101110101101 · 2012-03-22T13:28:37.000Z

that’s great… always easier to help when you can’t help but smile…

yahtzee · 2012-03-22T13:31:59.000Z

Haha, I love it. We have a few users that might submit a ticket like that…if they knew what cordially meant, or what a disc drive was (besides a cup holder.)

danielle · 2012-03-22T13:32:18.000Z

A smile makes all work less work…

michael1259 · 2012-03-22T13:37:05.000Z

I thought it was lame

Denis-Kelley · 2012-03-22T13:37:41.000Z

Yeah, she always was cool. You should have seen her face when I told her I just reposted to a million people. LOL

miked · 2012-03-22T13:43:55.000Z

Rbucajun wrote:

Mike Diesel:

After 4.5 years, I would be asking for more than just a new optical drive. What a trooper!

What are the life cycles of the machines in your company?

We refresh every 3 years. We do about 1/3 of the company every year, so every 3 years the user gets a new machine.

Denis-Kelley · 2012-03-22T13:47:23.000Z

Mike Diesel wrote:

Rbucajun:

Mike Diesel:

After 4.5 years, I would be asking for more than just a new optical drive. What a trooper!

What are the life cycles of the machines in your company?

We refresh every 3 years. We do about 1/3 of the company every year, so every 3 years the user gets a new machine.

It varies. 3-4 would be a target, but depends on the role of the user. Often, PCs are cycled down as high-end users get faster ones.