Anyone Get Responses from LogMeIn

scottalanmiller · 2014-01-24T12:09:57.000Z

Since LMI’s announcement that they lied and weren’t honoring their “free forever” guarantee and being just an awful provider, they’ve come in here with their marketing bot Ben and have repeatedly spammed us with how glad they are that we are customers and to reach out if anyone needs anything.

But I know people have been reaching out and I know of no one who has gotten any response yet. Is anyone getting any real responses from LMI at all or are they completely just doing automated marketing responses? I haven’t seen one post yet that would convince me that Ben isn’t actually automated at this point. He even repeats in the same thread which a human likely would not do.

With it now a full work week of LMI disaster, it seems odd that they would make a customer and community blunder of such epic proportions and then totally and absolutely shun the community.

@GoTo

texkonc · 2014-01-24T12:15:41.000Z

I still have not received an email early this week like everyone else did.

josh-elliott · 2014-01-24T12:16:27.000Z

I have not, and I still want to believe that someone will realize how bad they messed up. But if they dont soon, i cant see myself ever trusting LMI again, for anything. And to think I was literally days ago going to consider going Pro for my small business. Bad move LMI.

scottalanmiller · 2014-01-24T12:19:55.000Z

Texkonc:

I still have not received an email early this week like everyone else did.

I mean a response to reaching out to them. I PM’d Ben immediately on Tuesday morning. He’s been busy with his marketing copy pasta but can’t be bothered to respond to a paying customer that he apparently wants LMI to lose.

edgrauel · 2014-01-24T12:21:23.000Z

Texkonc:

I still have not received an email early this week like everyone else did.

I haven’t heard anything either

@GoTo

george1421 · 2014-01-24T12:34:12.000Z

Unfortunately I think the only way to get their attention (and response) is for everyone (paying customers) to submit an end of contract notice that you do not plan to renew (ever). The change in marketing strategy that has been done will take care of most new customers for a while. Once their renewals dry up and new purchases almost stop they might rethink their position. The other option is that they will just dry up and go away like in Packard Bell…

I’ve seen several vendors in the community step up an offer a similar “free for life” offer, they may worth taking a look at.

martinc · 2014-01-24T13:32:40.000Z

have you guys tried them on twitter? https://twitter.com/LogMeIn

scottalanmiller · 2014-01-24T13:36:43.000Z

Martin1718:

have you guys tried them on twitter? https://twitter.com/LogMeIn

Why when we’ve already contacted them directly and been ignored? Not our job to force the issue, they’ve asked for our communications and chosen to ignore it already.

edw1 · 2014-01-24T13:38:56.000Z

asked for some clarification via PM from ben on product - got a reply told me to ring someone (link to contacts sent) didn’t bother, went to gotoassist (who did reply and answer my questions (via PM)

luc23 · 2014-01-24T15:09:57.000Z

I was considering taking their offer to go Pro since I was already kicking tires with the idea. But you may have a point. Why should I go Pro just because I was forced into it?

scottalanmiller · 2014-01-24T15:15:12.000Z

Luc23:

I was considering taking their offer to go Pro since I was already kicking tires with the idea. But you may have a point. Why should I go Pro just because I was forced into it?

Free isn’t being replaced with Pro, it is replaced with Central.

luc23 · 2014-01-24T15:23:30.000Z

Scott Alan Miller:

Luc23:

I was considering taking their offer to go Pro since I was already kicking tires with the idea. But you may have a point. Why should I go Pro just because I was forced into it?

Free isn’t being replaced with Pro, it is replaced with Central.

My offer states it is LogMeIn Pro for individuals for access of up to 2 computers. That may be marketing spin for Central though.

davidcox · 2014-01-24T18:01:05.000Z

Scott Alan Miller:

Texkonc:

I still have not received an email early this week like everyone else did.

I mean a response to reaching out to them. I PM’d Ben immediately on Tuesday morning. He’s been busy with his marketing copy pasta but can’t be bothered to respond to a paying customer that he apparently wants LMI to lose.

I’ve gotten several replies through SW from Ben today (PMed him yesterday). I had to call LMI support to remove CC info so they wouldn’t auto renew at the severely increased price. When you remove CC info your Central account will be set to automatically cancel service at the end of your subscription. Can’t trust a company that uses Ransomware tactics.

His reply;

"Sorry to hear you are looking to end your Central account. In order to do so, within our Terms and Conditions, please call us and speak with a representative. https://secure.logmein.com/contactus/ "

craig-manske · 2014-01-27T14:04:35.000Z

Teamviewer has a free option for non-commercial use.

DoctorDNS · 2014-01-27T14:56:41.000Z

I’ve had no communications from them, other than what I see here. I am an ex-LMI customer

daveboring · 2014-01-27T16:24:17.000Z

Spiceworks needs to write up a case study on how NOT to be a GG in the Community, using Ben as their topic. Rule #1 of IT support is to empathize with the other person. There has be zero empathy coming from Ben or LMI.

scottalanmiller · 2014-01-27T16:28:11.000Z

Austinmtlhd:

Scott Alan Miller:

Texkonc:

I still have not received an email early this week like everyone else did.

I mean a response to reaching out to them. I PM’d Ben immediately on Tuesday morning. He’s been busy with his marketing copy pasta but can’t be bothered to respond to a paying customer that he apparently wants LMI to lose.

I’ve gotten several replies through SW from Ben today (PMed him yesterday). I had to call LMI support to remove CC info so they wouldn’t auto renew at the severely increased price. When you remove CC info your Central account will be set to automatically cancel service at the end of your subscription. Can’t trust a company that uses Ransomware tactics.

His reply;

"Sorry to hear you are looking to end your Central account. In order to do so, within our Terms and Conditions, please call us and speak with a representative. https://secure.logmein.com/contactus/ "

Still no response here.

scottalanmiller · 2014-01-27T16:29:40.000Z

Dave Boring:

Spiceworks needs to write up a case study on how NOT to be a GG in the Community, using Ben as their topic. Rule #1 of IT support is to empathize with the other person. There has be zero empathy coming from Ben or LMI.

They provide training to the GGs and to the companies that are partners here to make sure that anything like this is very unlikely and, essentially, either intentional or in complete disregard to the community.

That makes things like Ben ignoring us or LMI treating us like dirt so much more poignant, you can’t think that they didn’t know better, part of paying to be a partner is getting training on this stuff.

Plus they have this community and tons of now former customers to help them too.

paulallen · 2014-01-27T16:29:51.000Z

I’m a Teamviewer fan…!

philipdenton0452 · 2014-01-27T16:32:52.000Z

Is “GG” Spiceworks shorthand for “clown who adds no value”? Most other websites simply call this a troll…