1

Has any one looked at integrating Jira with Spiceworks? The development team I support uses Jira for bug tracking and SCRUM planning. All development work is basically tracked there. However, as configured Jira is not ideal for a help desk. I would like to leverage the help desk functionality of Spiceworks while using Jira for top level visibility and planing.

Any ideas?

Thanks,

Mike

13 Spice ups
2

Looks like this didn’t quite go anywhere a few years ago: http://community.spiceworks.com/topic/127571-integration-spiceworks-with-jira-atlassian

3

yeah Jira’s not great for help desk, can be made to work, but not as helpdesk focussed as SPW.

Things like handling the assets and purchasing so you can track cradle to grave and assign licenses etc in SPW are way above what Jira can do.

4

Jira Service Desk makes a very nice helpdesk out of jira.

But currently its too expensive (you need to buy a License for every user (not just admin) that is using Jira Service Desk, I think they are going to change that soon)

2 Spice ups
5

Actually, you can purchase Jira if you host it yourself for $10 for 10 users, and if Atlassian hosts it, it only costs $10 per month. That would cover the scope of a great many Spiceworks users. I would love to see an integration product get going.

Here is the pricing link:

Atlassian Jira Pricing

2 Spice ups
6

We’re working on implementing JIRA for our software development branch, and will likely be funneling tickets over to JIRA via email for now.

7

Bump. We’ve been looking at Jira’s new Service Desk, and it’s neat, but the pricing is weird. It’s $10/month for 3 agents and unlimited customers. If you move to 4 agents, however, it’s $25/agent/month, so you go from $10/month for 3 agents to $100/month for 4 agents. Further, each of the those agents have to be Jira users, and it’s $10/month for 10 Jira users, $50/month for 15, and $100/month for 25. The price actually INCREASES as you add more users.

The service desk isn’t well integrated with the developer tools, either. For example, you cannot assign anything to developers unless they’re service desk agents, too, so everyone needs a JIRA license, a Service Desk License, and if you’re using Agile, an Agile license as well.

You can “move” a ticket to a developer, but then it goes invisible to the customer, like they never entered it.

8

I’ve played with the Service Desk trial as well. I like it, but there are shortcomings like you mentioned. I may just stay with good ol’ Spiceworks as it simply works.

Thanks all,

Mike

9

Atlassian just announced JIRA Service Desk 2.0 two weeks ago at Atlassian Summit with the new pricing. Customers are now free (so they don’t use a JIRA license) and it is priced per agent. Agents 1-3 are $10/year like all of their other products and 4+ are $25/month/each.

10

On the side of service desk not integrating great with Jira, I have been able to create Jira Agile boards for the service desk project(s).