1

Came to my attention because they are currently hosting an X-Box contest.

I would advise people against giving RingCentral any kind of contact information. I’m not sure how they got my info., maybe I entered a different contest, not really sure, but also not the point. I as the IT person have received phone call/voicemail as well as at least 4 emails in less than 10 business days time in the last month. But, the bigger problem is I’ve had at least 5 other employees of my company report to me emails from the same RingCentral salesperson asking them for the contact information of our company’s IT or Operations management. Luckily, they’re all phishing email trained, and did not respond. Another issue though is none of these employees would have ever shared their email address with RingCentral.

A cursory spiceworks search also reveals this thread from 8 months ago discussing the same problem -

It’s over-aggressive and invasive sales tactics that waste our company’s time and push us away from ever wanting to do business with a company that employs these tactics. And I feel the Spiceworks Community needs to know this before entering into any contests or doing business with them.

4 Spice ups
2

I already have an X Box One (thanks Scale Computing and Spiceworks) and I don’t need any phone solutions currently. Thanks for the heads up about the tactics you are seeing.

I normally only enter contests that are not geared towards a sales pitch or if the sales pitch is something that I am looking at purchasing.

3

Drake - I just replied to your same post on the other discussion.

PM me your email address and I’ll unsubscribe you and your company from everything. And I’ll investigate the phone calls as well.

We’ve never followed up any of the Spiceworks contests with that kind of campaign - completely unrelated.

Again, my apologies for your frustration.

-Amy

2 Spice ups
4

And they are a Gold Level sponsor at Spiceworld. Nice!

5

Thanks for the quick reply. I see the other one as well. Hopefully your company can vet these vendors you refer to a little more. This one on our tail’s is a bit ridiculous. I’m PM you some info.

6

Todd -

Hang on! Before we throw the baby out with the bathwater…

I’m 100% in charge of email follow up for Spiceworld. You are likely to get email, probably from me; it will have a fully functional unsubscribe button that will take you off all emails, and you can always PM me if you have any issues.

The program Drake is frustrated about is not at all related, connected or being fed emails from anything to do with Spiceworks, Spiceworld or anything that happens there.

2 Spice ups
7

I retract my comment then! Good To Know! Thanks

2 Spice ups
8

So, since this has come up and we’re all publically discussing it, I’d like to verify some popular thinking among marketers…

Do you use the unsubscribe buttons? Or do you reply to be asked to be taken off emails you don’t want?

I’ve heard that IT people don’t like to use unsubscribe links. I know many do, because I manage email and I see it, but I hear many don’t.

Is that true? If so, why don’t you? I know what other marketers say, but I’d like to hear it straight from the horses’ mouths, if you’ll excuse the expression. Is there something that triggers whether you do or don’t click an unsub link?

9

I hear all that. But, this is still a company/program or whatever you want to call it that is either hired, contracted, or authorized by RingCentral to sell your products. So, you are in effect endorsing their tactics by using them. And the effect to me is the same, I do not want to buy or look at RingCentral products because of it.

10

To answer your question about unsubscribing, it comes down to if I know the company is legit or not, based on email address and email content. Or if I’m expecting to be contacted by the company because I requested a white paper, attended a webinar, etc. In those cases, I will use the unsubscribe.

But to use my example, if I get an email about RingCentral and the email domain is ring-info.com I’m not going to click unsubscribe because that’s not the legit domain.