can i create templates for reoccurring tickets

marcoriveroll9333 · 2016-05-26T18:14:54.000Z

Can we create ticket templates for resolution of reoccurring tickets

lauren7060 · 2016-05-26T18:24:32.000Z

The best way to do this at this time is to use scheduled tasks on your server or workstation running Spiceworks. I created tasks that sent emails and told them to run based on the frequency needed for that particular issue.

lauren7060 · 2016-05-26T18:25:57.000Z

Here is an example how-to you can reference as well: https://community.spiceworks.com/how_to/1461-creating-recurring-tickets-using-windows-2008-task-scheduler

daveohlendorf · 2016-05-26T19:32:38.000Z

Not 100% sure if Lauren7060 answered your question, or if you are looking for canned responses to tickets. There is an add-on to Spiceworks for the responses if that is more what you wanted.

lauren7060 · 2016-05-26T20:58:35.000Z

Oops…yah…misread on my part. Sorry

Cyali · 2016-05-27T07:31:06.000Z

If you’re looking for how to adjust your ticket email templates, there’s info on that here: https://community.spiceworks.com/help/Ticket_Notifier_Template_Ref

If you’re looking for response templates for common tickets, you can install this plugin that allows you to set up canned responses: https://community.spiceworks.com/appcenter/app/plugin_9

If you’re looking to create recurring tickets. Lauren’s suggestion of using the task scheduler is spot on. There’s a good how-to for how to set this up here: PCs Articles - dummies

If you’re not looking for any of the above, please clarify your question and provide more info as to what you’re looking to do: Asking Better Questions