1

Hey guys at the moment all of our customers are paying hourly service agreements. Has anyone tried doing unlimited hour service agreements priced per computer/server? If so, can you provide some pricing examples that have proven to be most profitable and effective?

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2

At my previous company our contract customers paid $99/month per PC and $199/month per server for unlimited support.

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3

Yes, it’s pretty common to do the flat rate pricing. Takes more effort t figure out, but can work well.

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4

We offer flat rate price by device type - eg Workstations, Servers, NAS drive and network devices. Different prices for different tiers of service - from simple monitoring, through to fxing

5

We break it down a little more, but generally offer contracts based off the flat rate cost for our workstation and server monitoring and baking in what we expect the billable hours to be based on client needs and size. We obviously monitor how much they use per month/quarter and adjust if the ratio skews too far.

6

All of the MSP’s I have worked with had a model similar to that available, with the caveat that anytime you declared an “emergency, drop whatever you doing and fix this” that would not be covered by the set price. I have friend who works for one that has a deal where if you pay for enough desktops and servers they handle the network gear for free.

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7

PC’s/Laptops - $100, Servers $200, hosted servers $100 (hosting fees were separate), Switches $100, Firewalls $200. These are averages of the 3 I have worked with in South Louisiana.

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8

As far as I know as a generalized technician, the company I work for mostly does hourly service agreements where customers pay for X amount of hours for X period of time and renew every 6 months or a year or so. Some very small sites don’t have contracts but instead simply pay per hour as they need.

We do have one site that has an unlimited hour agreement but I don’t know the details behind that. One of the sites I work is getting to the point where it definitely may need an unlimited agreement and some of these ideas might be helpful if we pitch that.