Custom Ticket Views Question

calebkopitzke · 2018-07-25T11:17:11.000Z

Hey Everyone, I am trying to make a custom view with ‘My Ticket Views’ that will show all open & assigned tickets for a specific group of people.

I tried doing match any and then listing assigned to : ect…

While that does show all the assigned tickets, it also shows those that have been closed.

Doing match all doesn’t show anything as it looks for tickets with 5 people assigned to each ticket.

Is there a way to do what I am trying to achieve?

matts · 2018-07-25T12:44:51.000Z

Not at present I’m afraid. The Ticket Views can either match ALL the criteria listed, or it can match ANY one of the criteria listed. It doesn’t have a way to do both in the same statement

calebkopitzke · 2018-07-25T13:00:33.000Z

Guess I will submit a feature request.

danielcharlesworth · 2018-09-28T10:33:25.000Z

Any chance of this coming soon? Seems crazy the function isn’t there

jonm · 2018-09-28T10:42:49.000Z

There aren’t any plans to add this functionality at this time.

We recently posted a “state of 8.0” topic that explains how we’re currently not developing new features for the desktop app: State of Desktop app v8.0