Failed to setting incoming email

spiceuser-1hy6 · 2022-10-18T03:29:42.000Z

Hi,

Our Spiceworks were working fine until last week we are not able create ticket using email. I had re-do the email setting and still got no luck with it. Try all POP, Exchange and IMAP setup and still not able to save the configuration.

99f4fe32-6d8e-4d32-9a72-d499986c1433-Error_spicework_email.png800×449 84 KB

Internet_Schneider · 2022-10-18T05:43:46.000Z

Welcome to the Community.

Have you seen these threads from SW?

Error on incoming settings: Spiceworks Support

We had incoming email working perfectly for some time. We just had to change the password of the email account (no other settings were changed) but now we get the message Error on incoming settings: and can not save the settings. We are able to login to Outlook and OWA with the new password so does anyone have any idea what the issue is

Error on incoming settings Spiceworks Support

I think we're now at the end of our tether as we feel like we've tried everything, SpiceWorks must just not work reliably with Exchange 2007. The most annoying thing is that almost everything works ok but then all of a sudden 'incoming' email just stops, when we test it in SW we get: ' Error on incoming settings: Unexpected response from the Exchange server received. Are you sure you entered the correct address? ' However we can get it going again by restarting IIS7, my colleague has another…

Rod-IT · 2022-10-18T06:07:53.000Z

Microsoft turned off basic authentication, the only app to support modern authentication is the cloud helpdesk, if you are using either the Windows installer or the HDS/OVA versions, neither support this and are considered EOL.

spiceuser-1hy6 · 2022-10-18T06:29:40.000Z

Yes I did check on it before.

spiceuser-1hy6 · 2022-10-18T06:34:12.000Z

Rod-IT:

Microsoft turned off basic authentication, the only app to support modern authentication is the cloud helpdesk, if you are using either the Windows installer or the HDS/OVA versions, neither support this and are considered EOL.

Thanks for your answer. Any documentation from Spiceworks regarding on this?

scheff1 · 2022-10-18T06:53:21.000Z

Welcome to your first published post.

It looks like you use the legacy Windows Desktop edition of Spiceworks Help Desk. As mentioned in its product roadmap, Microsoft decided to change authentication requirements for O365 so that it will become incompatible with your edition. That’s one of several reasons why Spiceworks announced end of support 1.5 years ago to become effective by end of last year. Finally, Microsoft started to implement its announced changes this month after postponing it several times for about two years due to pandemic. So you’ll have the choice to continue using your unsupported legacy edition of Spiceworks Help Desk with a different and compatible email server or migrating to a supported help desk solution of Spiceworks or some 3rd party. When selecting to continue with the unsupported legacy Help Desk edition with a different email server, I recommend to use an on-premise email server as hosted or Cloud based email servers will sooner or later change their system requirements to become incompatible with your current legacy Help Desk. You may forward your support emails of your current public Cloud email server to your changed local and compatible email server to get the quickest progress.

scheff1 · 2022-10-18T07:04:17.000Z

APM Group IT:

Rod-IT:

Microsoft turned off basic authentication, the only app to support modern authentication is the cloud helpdesk, if you are using either the Windows installer or the HDS/OVA versions, neither support this and are considered EOL.

Thanks for your answer. Any documentation from Spiceworks regarding on this?

What do you mean by this?

Yes, there are several documentations of Spiceworks for that expected incompatibility with O365 and for becoming legacy and unsupported. Here is the product roadmap of Spiceworks for its tools, including the legacy Windows Desktop edition with last update of currently 6 November 2020. It mentions that your edition has become out of support by end of last year and includes a reference to the expiry of support announcement of 1.5 years ago. And if you decided to ignore all these announcements and warnings, your tool has a warning line since 5 weeks before reaching announced end of support on its start page with links how to migrate to its public Cloud edition Spiceworks Cloud Help Desk (CHD).

Or which other Spiceworks documentation did you mean by this?

spiceuser-1hy6 · 2022-10-18T07:42:23.000Z

scheff1:

APM Group IT:

Rod-IT:

Microsoft turned off basic authentication, the only app to support modern authentication is the cloud helpdesk, if you are using either the Windows installer or the HDS/OVA versions, neither support this and are considered EOL.

Thanks for your answer. Any documentation from Spiceworks regarding on this?

What do you mean by this?

Yes, there are several documentations of Spiceworks for that expected incompatibility with O365 and for becoming legacy and unsupported. Here is the product roadmap of Spiceworks for its tools, including the legacy Windows Desktop edition with last update of currently 6 November 2020. It mentions that your edition has become out of support by end of last year and includes a reference to the expiry of support announcement of 1.5 years ago. And if you decided to ignore all these announcements and warnings, your tool has a warning line since 5 weeks before reaching announced end of support on its start page with links how to migrate to its public Cloud edition Spiceworks Cloud Help Desk (CHD).

Or which other Spiceworks documentation did you mean by this?

Thanks for your answer. I think I got it from your explanation. I’m new to Spiceworks and many thanks for the explanation.

scheff1 · 2022-10-18T08:34:32.000Z

APM Group IT:

Thanks for your answer. I think I got it from your explanation. I’m new to Spiceworks and many thanks for the explanation.

Please report back for which option you decide.

And we’ve also the spice up and helpful post option to express thanks, in addition to verbal form. I guess it is too early to determine a best answer which is the third option.

Rod-IT · 2022-10-18T10:15:17.000Z

APM Group IT:

Rod-IT:

Microsoft turned off basic authentication, the only app to support modern authentication is the cloud helpdesk, if you are using either the Windows installer or the HDS/OVA versions, neither support this and are considered EOL.

Thanks for your answer. Any documentation from Spiceworks regarding on this?

I’m not sure what you want documentation on.

Spiceworks Desktop 7.5 is EOL and has been since last December. The HDS/OVA system is also no longer supported - because neither support modern authentication.

If you want a confirmation written specifically by Spiceworks, I will find it, but the outcome is the same.