Have the SpiceWorks Dev's given up?

spiceuser-atlt6 · 2023-05-30T10:59:19.000Z

Nothing appears to work properly. I used to use Spiceworks a lot around 5 years ago. We stopped, and now I’ve come to re-initialise everything.

Started in a fresh new environment - But nothing works. Keep getting the screen to check availability, but as usual, SpiceWorks doesn’t state there are any problems but all of the users are reporting problems. I guess this is what we’ve come to expect from free software. It’s free, because it doesn’t work.

Mike400 · 2023-05-30T12:10:08.000Z

Based on your description it sounds like you’re trying to use the Spiceworks Desktop. The answer is yes, SW has abandoned this product.

captain-tight-pants · 2023-05-30T12:26:15.000Z

If you are using the Windows desktop app, then Mike is correct. The Spiceworks team has stated that they have ended support for the Windows Desktop 7.5 app, way back in 2018.

What’s going on with Spiceworks Tools & Apps in 2022? Spiceworks Support

We know many of you are curious to know what’s happening with IT Tools & Apps in 2022 and have been waiting for an update on what’s planned for Help Desk Server. Last year, we made an announcement about our IT Tools & Apps with a focus on Spiceworks Desktop 7.5 that we deprecated in December 2021. Alongside that, we explained that we discontinued the development of Help Desk Server (HDS) and were re-evaluating its future. Of all the help desk offerings we have, Cloud Help Desk (CHD) is the p…

@mikeober

Briser-fae-the-broch · 2023-05-30T12:48:57.000Z

You should use the Cloud based version now.

david-k-spiceworks · 2023-05-30T13:56:54.000Z

Here is another topic that Sean wrote a while ago, and also links to an article to help migrate from Legacy Desktop to Cloud Help Desk

What’s going on with Spiceworks Tools & Apps in 2021? Spiceworks Support

Hi SpiceHeads, While we’ve been posting various updates as of late, we know many of you are curious about the direction of the Spiceworks Tools & Apps. We want to make sure you’re not just aware of our plans but are also a part of the conversation. The road behind us Our primary focus this year is on helping our members migrate off of the legacy Desktop application. Back in 2018, we announced that we were no longer going to be improving Spiceworks Desktop after version 7.5 and that version 8.0…

Spiceworks Inc

Migrate from Desktop Help Desk to Cloud Help Desk - Spiceworks

Est. reading time: 10 minutes

Rod-IT · 2023-05-30T17:06:46.000Z

MWA-Inky:

Nothing appears to work properly. I used to use Spiceworks a lot around 5 years ago. We stopped, and now I’ve come to re-initialise everything.

Where did you even get the file from - if you’ve installed from a backup you kept, based on your own comment it’s at least 5 years old, even if this product still worked, you’d want a later copy to ensure you’re up to date.

Both, both the Spiceworks desktop (inventory/helpdesk) and the Helpdesk server (HDS) are no longer supported.

Your option is cloud helpdesk (CHD) or another product.