helpdesk

lukemccoy · 2016-06-12T05:26:05.000Z

Is there a way to make the time more specific other than vague time frames?

apsutcliffe · 2016-06-12T06:02:47.000Z

I think that you need to read

Asking Better Questions Best Practices & General IT

Over the years of reading questions on SpiceWorks, I’ve come to the conclusion that there are a few simple ways that nearly all of us could get better answers, better advice, more information by changing how we ask questions. Here are some tips that I’ve learned (this is not about break/fix questions but about guidance questions…) Always give the business background. No IT choice is made outside of a business context, so provide us with the drives on the decision. Need product type X? Do you …

Although you will be aware of what you mean, other people won’t; so they do need to have some context.

Rod-IT · 2016-06-12T08:57:02.000Z

As above we need further information.

However if you are talking about on tickets instead of 5 minutes, 3 minutes or specific numbers, the values are set to chunks as people often charge for 15, 30 or an hours worth of work and not per minute