HelpDesk server Vs HelpDesk on permises Inquiry

spiceuser-gneuk · 2021-05-25T07:34:49.000Z

Hi Spiceworks Community

I need help please because I got confused , I need to apply Spiceworks on main office and 5 sites and on each site will be around 7 to 8 agents + end - users , what are the requirements to run the Spiceworks?, shall I download firstly Spiceworks HelpDesk server as i will be the admin for the 5 sites , and after this each site or the agents(IT admins) on the site download the Spiceworks AgentShell and the end users will download the SpiceWorks on premises tool to add their tickets and all of these issues and tasks will be monitored through Spiceworks HelpDesk?

Please I need Help seriously

because I got confused between the 3 products

rachelburch · 2021-05-25T11:36:47.000Z

So first, what are you trying to accomplish? Do you just want the Help Desk for ticketing, or do you also want inventory, etc? That will help determine what you need to do. Also, keep in mind that on-prem is being phased out, and Spiceworks is focusing on Cloud Help Desk going forward.

What’s going on with Spiceworks Tools & Apps in 2021? Spiceworks Support

Hi SpiceHeads, While we’ve been posting various updates as of late, we know many of you are curious about the direction of the Spiceworks Tools & Apps. We want to make sure you’re not just aware of our plans but are also a part of the conversation. The road behind us Our primary focus this year is on helping our members migrate off of the legacy Desktop application. Back in 2018, we announced that we were no longer going to be improving Spiceworks Desktop after version 7.5 and that version 8.0…

spiceuser-gneuk · 2021-05-25T12:02:56.000Z

Hi

Thanks for your reply

No I need both , because for the inventory option , I have numbers of several devices on each site , I already downloaded and applied little on the Spiceworks Helpdesk on premises , you told me it will be phase out, at what time exactly will be terminated or you mean the concept itself as the update for sure is the cloud option.

Thanks

Karim Helmy

Brendan-Spiceworks · 2021-05-25T15:45:29.000Z

Here’s information on the ‘phase out’ you’re talking about:

What’s going on with Spiceworks Tools & Apps in 2021? Spiceworks Support

Hi SpiceHeads, While we’ve been posting various updates as of late, we know many of you are curious about the direction of the Spiceworks Tools & Apps. We want to make sure you’re not just aware of our plans but are also a part of the conversation. The road behind us Our primary focus this year is on helping our members migrate off of the legacy Desktop application. Back in 2018, we announced that we were no longer going to be improving Spiceworks Desktop after version 7.5 and that version 8.0…