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Welcome to Spiceworks and its community, a community of IT professionals for IT professionals with a focus on SME. And please don’t forget to read the recommendations of our field guides, especially those on getting started and on pos(t)ing good questions, including the helpful references found at the bottom of its web page.

  • To which undisclosed version of which undisclosed edition of Spiceworks Help Desk do you refer?

I see that you started to use the legacy Windows Desktop App edition of Spiceworks Help Desk this year despite its support has expired by end of last year. But I don’t know if you still use it or have migrated to which other edition. The on-premise successor of that legacy Windows edition is the legacy Ubuntu Linux edition Spiceworks Help Desk Server (HDS). Its support has expired by end of SpiceWorld 2022 which is end of September 2022. There does not exist a successor to both editions as Spiceworks has abandoned any of its on-premise solutions. Spiceworks continues to offer its public Cloud edition Spiceworks Cloud Help Desk (CHD). It is under active development and is supported. There exists a migration guide of any on-premise edition to CHD. There exist three similar migration guides, depending of which edition you are coming.

If you refer to any legacy edition of Spiceworks Help Desk, then there does not exist such a configuration guide to the current version of Gmail. Gmail has become incompatible to the legacy editions of Spiceworks Help Desk. A migration to O365 would not help as this has become incompatible too. Nevertheless, it is possible to get it working. But before considering to get it working, your organization shall proceed with a risk assessment and determine how long it remains acceptable risk to run such a legacy edition as the risks increase with time after support has elapsed. HDS received its latest update in May 2021 and a security fix in December 2021. The legacy Windows edition received its latest update in Spring 2018 and still uses components for which support of never integrated successor versions has already expired. And the legacy editions need either some Internet access or some mitigation. And despite Spiceworks recommendation to test its use without Internet access , no Spicehead reported back of having done such tests. And these mitigations would render it difficult to use Gmail which needs Internet access too.