How to make ticket active

avinashshedge · 2017-03-16T12:41:18.000Z

How to make open ticket active

peter · 2017-03-16T12:44:57.000Z

more info please

professornerdly · 2017-03-16T12:47:35.000Z

If you are referring to the report that lists the tickets as “Active”, “Inactive” or “Closed” then the active tickets are ones that had some form of action taken on them in the last 7 days.

dbeato · 2017-03-16T13:14:00.000Z

Welcome to the community!! Please provide more information, if you need assistance see below:

Asking Better Questions Best Practices & General IT

Over the years of reading questions on SpiceWorks, I’ve come to the conclusion that there are a few simple ways that nearly all of us could get better answers, better advice, more information by changing how we ask questions. Here are some tips that I’ve learned (this is not about break/fix questions but about guidance questions…) Always give the business background. No IT choice is made outside of a business context, so provide us with the drives on the decision. Need product type X? Do you …