On-Prem OVA Support

williamadams5 · 2021-06-21T14:10:35.000Z

Anyone know if Spiceworks is planning to drop support for the on-prem OVA supplied version of Spiceworks? I’m looking to deploy a new help desk, and I believe I saw the regular installer version is either going EOL or is currently EOL. I just don’t want to deploy this OVA version and have that go EOL in the near future.

Thanks!

scheff1 · 2021-06-21T14:26:55.000Z

TheWAdams:

Anyone know if Spiceworks is planning to drop support for the on-prem OVA supplied version of Spiceworks?

No, there exist no such plans (yet).

Spiceworks only recently announced that its Windows edition will reach EOL by end of this year. It continous to be supported unto then. Support has been reduced as announced and declined as outlined in various announcements and its product roadmap.
OVA and similar are Spiceworks Help Desk Server (HDS) editions. In the last announcement, a limitation of support has been announced. It does not go so far as for the Windows edition. According to this announcement, active development has been paused unto end of this year, after the release of an update last month. No other limitations of support have been announced.

TheWAdams:

and I believe I saw the regular installer version is either going EOL or is currently EOL.

As I clarified, the Windows edition will become EOL by end of this year. The installer will be made unavailable by end of this month.

TheWAdams:

I just don’t want to deploy this OVA version and have that go EOL in the near future.

Neither we nor Spiceworks does know the future of the HDS edition. No changes are expected before end of this year. The reason for the suspension of active development was the slower than expected adoption rate. We don’t know what these expectations were and if such a misalignment was caused by previous product plans, feature sets and communication policy.