SmartDeploy - Not a good way to start a monday!

outnlimbo · 2016-10-03T11:24:14.000Z

Anybody else using there product here getting this error?

Was going to start to download some driver packs for a new system, and it started to get authentication errors and then noticed the web page was down?!?

@heidi-smartdeploy

jimmygrollman7529 · 2016-10-03T12:00:10.000Z

Nope, don’t use it. Looks like they have a Server Error in ‘/’ Application.

heidi-smartdeploy · 2016-10-03T13:18:59.000Z

Thank you for bringing this to our attention! I’m working with our support team to figure out what is going on and will get you an update as soon as possible.

heidi-smartdeploy · 2016-10-03T13:23:14.000Z

It sounds like we have heard of this happening a couple other times but we have been unable to reproduce it on our side. Can you please let me know what browser and OS you are using? Also, what is the specific link when this error is occurring? These details will help us troubleshoot the issue so that we can develop a resolution.

Thank you for your help and my apologies for the inconvenience.

outnlimbo · 2016-10-03T13:28:14.000Z

It seems to have been resolved now, I was using Chrome and IE ( from my laptop and from the server ) Win2012R2 and Win10 x64

I had gotten this error by going directly to www.smartdeploy.com - once that came up, I was able to download the packages from the smart deploy application?

heidi-smartdeploy · 2016-10-03T13:38:36.000Z

Jeff_D:

It seems to have been resolved now, I was using Chrome and IE ( from my laptop and from the server ) Win2012R2 and Win10 x64

I had gotten this error by going directly to www.smartdeploy.com - once that came up, I was able to download the packages from the smart deploy application?

Thank you for this detail! I’m glad to hear that it is resolved but I will still make sure that my team takes a look to make sure that this doesn’t happen in the future. Please let me know if you have any other issues.