Spiceworks and Adobe Pro Licensing

jedriis · 2018-08-31T15:29:54.000Z

I am having issues with assigning Adobe Pro licenses to installs in Spiceworks. I have 2 versions and several copies of each but the last one on each list refuse to hold their licences, which is a strange coincidence. The Adobe XI license was stuck at “unverified” and when I clicked “mark verified” the property window would close and display the “alert has been closed or deleted” message but clicking back on the software showed the license was back to unverified. I’ve added and removed the licenses from Spiceworks with no luck, tried all the browsers. All licenses were recently added back after we performed a fresh inventory scan with the exception of these two.

Ideas?

rockn · 2018-08-31T15:49:45.000Z

This has always been an issue and I have never brought it up before. I would like to know the answer as well.

jedriis · 2018-09-26T18:53:22.000Z

crickets

jonm · 2018-09-27T10:42:44.000Z

The licensing portion of Spiceworks has had some issues like this since the beginning. I haven’t seen this particular problem before, but the er, funkiness, usually comes from a few things:

old registry entries that aren’t cleared when an application is uninstalled (don’t think this applies here).
updates are made to the application and different registry values are created and used.
some sort of extra-registry info is needed but is either at an undisclosed location or is encrypted.

These can cause licensing woes and prevent Spiceworks from ever getting a good, single source of info.

rockn · 2018-09-27T11:20:30.000Z

Even entering the keys manually they will eventually be overwritten.

jonm · 2018-09-28T11:59:51.000Z

Ah, that actually sounds like a bug that was logged a while (okay, more than a while) back. Unfortunately, the developers aren’t focused on the desktop app right now. Here’s some more info on that:

State of Desktop app v8.0 Spiceworks

Hi everyone, we've been working hard on our Inventory products, but have not provided a recent update on the status of the Inventory 8.0 beta or the general future of the Desktop app (Help Desk and Inventory). Below are details around where both are headed, and how it ties into what we're working on for Help Desk and Inventory products. Inventory 8.0 beta The 2017 beta releases of Inventory 8.0 made it apparent that application performance would be a challenge for both Inventory and Help De…

jedriis · 2018-09-28T12:17:09.000Z

Thank you for the information. We’ve had the weird serial issues before with Adobe but had cleared up until recently, oh well.