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Welcome to Spiceworks and its community.

  • Is this a temporary setup?

  • Are you aware that support for this legacy edition of Spiceworks is limited and will expire by end of this year when this edition reaches EOL?

See this EOL announcement . And see this announcement about support limit constraints in the product roadmap , last section. Both have been issued before you joined. And the download page didn’t include a warning with a link to these announcements. But a few days after you joined, the download link was removed.

The server becoming unavailable may have many reasons. This may be a resource issue, some design issue or some bug, on operating system, application or some other component, difficult to identify. But crashing symptom and reproducability will make analysis easier. And I’ve seen that you’re already in good hands of Spiceworks support.

That’s a good question. The product roadmap tells us not to expect a fix in Spiceworks it a bug in Spiceworks will be identified as root cause. So a work around will be the only option and Spiceworks support should become able to assist with your cooperation, especially as the server is crashing. You may need to (temporarily) reconfigure your server to create a crash dump for better post mortem analysis.

So when you decide that your current setup is a temporary solution, you’ll probably need that export feature nevertheless in order to migrate those tickets into a more permanent solution.

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