Spiceworks Helpdesk - Modern Authentication

dbeato · 2019-10-23T23:34:39.000Z

Alex3031:

Make the password really long, leave Modern Auth, we have dedicated service email accounts we have done this form, mainly relay accounts.

That’s what I would recommend excluding them from the AAD conditional Access

mattchatt.co.za

Block Legacy Authentication in Office 365 – MattChatt

learn.microsoft.com

Hybrid Modern Authentication overview and prerequisites for use with...

In this article, you'll learn about Hybrid Modern Authentication and the prerequisites for use with on-premises Skype for Business and Exchange servers.

chara28414187 · 2019-10-24T03:55:45.000Z

Thank you everyone for the suggestions.

Unfortunately we can’t use it as a service account as it needs to send external emails, which by default they are set to only internal communication.

I am also not sure whether we can set it to hybrid/conditional access because it is not up to us (we don’t make the rules )

I am trying to get in contact internally with whoever can give me more information and I am definitely suggesting your options.

I will keep you posted once i have more info. Let me know if you think of anything else.

Thank you all for all the suggestions so far!

chara28414187 · 2019-10-24T04:41:13.000Z

OK, I do have some more info. It seems Microsoft is decommissioning EWS API for Office 365. Our office is decommissioning this in Dec 2019 (much earlier than Microsoft).

TECHCOMMUNITY.MICROSOFT.COM

Upcoming changes to Exchange Web Services (EWS) API for Office 365

Update: For latest information related to basic authentication in Exchange Online, please see Basic Authentication and Exchange Online – September 2022..

Our exchange is O365, which I guess leaves the question, how does Spiceworks authenticate with AD? Are you using EWS or OAuth2-Microsoft Graph?

Please note our current version is 7.5.00101. please let me know if I have to update with regards to the above.

If you are still using EWS, do you have any plans to switch?

dbeato · 2019-10-24T08:50:22.000Z

Chara2841:

OK, I do have some more info. It seems Microsoft is decommissioning EWS API for Office 365. Our office is decommissioning this in Dec 2019 (much earlier than Microsoft).

Upcoming changes to Exchange Web Services (EWS) API for Office 365 - Microsoft Community Hub

Our exchange is O365, which I guess leaves the question, how does Spiceworks authenticate with AD? Are you using EWS or OAuth2-Microsoft Graph?

Please note our current version is 7.5.00101. please let me know if I have to update with regards to the above.

If you are still using EWS, do you have any plans to switch?

It uses the OWA address when. You select the Exchange option.

chara28414187 · 2019-10-26T03:46:37.000Z

@dbeato how do you authenticate with OWA address though? If you are using Exchange Web Services for the basic authentication then these will stop working in a year anyway. Are you planning on switching to OAuth2?

We are using the Exchange option as well. But once we remove our account from the exception group then emails stop being forwarded to Helpdesk, no tickets are opening.

The outlook mailbox receives them just fine. I have also set up MFA, but no MFA was asked for either.

Any suggestions to try?

chrisjarrett · 2020-03-02T17:25:54.000Z

I was looking for an answer if Spiceworks was planning to update the on-premise helpdesk to support oauth2.0 (Modern Authentication) and came across this article. It’s been a few months since anyone has replied to it. Microsoft is discontinuing support for basic authentication in October 2020. See this link to Microsoft for their EOS for basic authentication announcement. Even when selecting Exchange within Spiceworks this falls under the basic authentication. We need to know if Spiceworks is working toward a solution or if we need to find another product to meet our need.

Rod-IT · 2020-03-02T17:28:45.000Z

If you are using the windows helpdesk - it will not be added.

If you are using the OVA or the cloud product, it’s not something I know of in the pipeline, but if other logins are being retired, then something will have to be added.

@spiceworks-support-team

Brendan-Spiceworks · 2020-03-03T17:09:39.000Z

I can say that developers are aware of the authentication changes with Google and MS and that it’s being investigated.

@francois-sw

chrisjarrett · 2020-03-03T17:29:00.000Z

Thank you for the update. It still saddens me that updates have ceased on the on-premise inventory management/helpdesk. The cloud inventory does not provide nearly the information of the on-premise. While the cloud helpdesk works pretty much the same I haven’t switched because it doesn’t integrate with the inventory I have already gathered. But looks like as the fall approaches I’ll be forced to make some kind of change in that regard.

timgirvin · 2020-03-11T19:18:18.000Z

I agree with CJarrett’s points. We’ve been using Spiceworks Desktop since V5 and it works well for our environment. We’re scheduled to move to M365 in a few months and would hate to discontinue our use of this great solution. Hopefully the Spiceworks Support Team will work some magic soon!

@spiceworks-support-team

alex3031 · 2020-03-11T19:31:56.000Z

TGirvin:

I agree with CJarrett’s points. We’ve been using Spiceworks Desktop since V5 and it works well for our environment. We’re scheduled to move to M365 in a few months and would hate to discontinue our use of this great solution. Hopefully the Spiceworks Support Team will work some magic soon!

I believe you could change from Exchange to POP and SMTP…

jonesbones · 2020-03-16T06:45:32.000Z

Alex3031:

TGirvin:

I agree with CJarrett’s points. We’ve been using Spiceworks Desktop since V5 and it works well for our environment. We’re scheduled to move to M365 in a few months and would hate to discontinue our use of this great solution. Hopefully the Spiceworks Support Team will work some magic soon!

I believe you could change from Exchange to POP and SMTP…

https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-auth-and-exchange-online-february-2020-update/bc-p/1193463/highlight/true#M27705. POP, IMAP and EWS, AtciveSync are impacted. SMTP is not impacted currently, but pulling mails will stop working unless Spiceworks will be upgraded to oauth

jonesbones · 2020-04-06T13:12:45.000Z

Good news, MS will postpone disabling basic auth

In response to the COVID-19 crisis and knowing that priorities have changed for many of our customers we have decided to postpone disabling Basic Authentication in Exchange Online for those tenants still actively using it until the second half of 2021. We will provide a more precise date when we have a better understanding of the impact of the situation.

shawnshira · 2020-04-17T15:45:55.000Z

That doesn’t mean that we shouldn’t be able enable the security features.

spiceuser-d9kgl · 2020-10-09T00:37:30.000Z

Hi, first timer here and I’m here because of this topic.

We are using osticket for our internal service ticket management but are being caught by not supporting O365 Modern Authentication. Therefore, we can no longer able to fetch email.

This thread has been half year old. Does Helpdesk now able to use Modern Authentication?

Rod-IT · 2020-10-09T06:10:01.000Z

spiceuser-d9kgl:

This thread has been half year old. Does Helpdesk now able to use Modern Authentication?

Rod-IT:

If you are using the windows helpdesk - it will not be added.

For the OVA or Cloud helpdesk, if it’s not there yet, it will be, it’s planned to be supported soon™

You’d be advised to follow the release notes

https://community.spiceworks.com/support/help-desk-server/release-notes

glenrmartin · 2021-01-07T17:17:58.000Z

We are also potentially impacted by this with the “legacy” Spiceworks on-prem product. It is slowly floating up from a Quadrant Two concern to Quadrant One…

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@sean-spiceworks - thoughts on this? I don’t what percentage of Spiceworks users are still using the legacy on-prem solution, but I am guessing it’s not insignificant.

Sean-Spiceworks · 2021-01-07T19:15:54.000Z

Hi all, the short answer is “no”.

The longer answer is we announced the end of development for the legacy Desktop 7.5 back in 2018. A little more can also be found here:

https://community.spiceworks.com/product-plans#eod

Since that announcement, we shifted to the “common codebase” approach between the Spiceworks Cloud Help Desk and the Spiceworks Help Desk Server. We’re aware it doesn’t have feature parity with the legacy Desktop. Granted, it probably never will but that is more because things have moved on since then and we’re looking to see what are the table stake features for those on legacy for a great migration path.

As many of you know, while I’ve been with Spiceworks for more than a hot minute, I am new to working directly on the help desk so I still have some catching up to do. That said, had a meeting with @sushma-spiceworks , @benb , and @elizabeth-ronco-spiceworks just this morning about what the plans for CHD & HDS look like over the course of this year. We just released a variety of updates such as HDS 1.1.0 , HDS Hyper-V , CHD/HDS New Reports , and working on a better user portal and settings as well as making it more mobile-friendly (RWD). We’re keeping track of the updates by Google and Microsoft because we know they can (and will) have a direct effect on the legacy Desktop and we want to do our best to have a quality alternative(s) for those of you who are still using it.

We’ll have more information Soon™ but this year we hope to have some more substantial updates to our Help Desk solutions. Any of you reading this who are on legacy Desktop, please take a moment not just to vote in this poll but let us know your thoughts in the responses here:

What features are helpful to add to the user portal for Cloud Help Desk and HDS? Beta

Hi everyone, my name is Stephanie and I’m a User Experience Designer at Spiceworks. I’m currently brainstorming ideas for how to add useful functionality to the user portal in Cloud Help Desk and Help Desk Server and would love your feedback. If you currently have a portal enabled for your end-users in Cloud Help Desk or Help Desk Server or are planning to enable it in the next 3-6 months, what functionality or features would be the most helpful to you and your organization to have in the user …

alex3031 · 2021-01-07T19:24:49.000Z

Did any of those plans happen to include a hint as to whether the inventory code base would be rolled into the new on prem helpdesk this year?

Sean-Spiceworks · 2021-01-07T20:48:57.000Z

Alex3031:

Did any of those plans happen to include a hint as to whether the inventory code base would be rolled into the new on prem helpdesk this year?

We did definitely chat about Inventory but, as you all know, I tend to not talk too much about something that hasn’t been properly vetted and approved because it can generally come off as a promise vs a discussion. I know we’re working on User Portal, Settings, and RWD because that is already fully approved and ready to move forward with it, much like internally we’re synced on making sure we have great migration options for members. But outside of that… Well, once things solidify a bit more, we’ll make sure to post about it and update the plans page.