Ticket system alignment

christopher001 · 2021-02-02T19:04:42.000Z

Good afternoon spicy-pants.

How do you feel about ticketing systems for non-emergency requests? A cornerstone to any office, or are they bureaucratically motivated, and unnecessary to functionality? Somewhere in between?

Ever have an issue with compliance and/or inaccuracy with ticket creation?

Any terrible or great experiences with ticketing software? (out of curiosity)

https://content.spiceworksstatic.com/service.community/p/post_images/0000346193/5c6b0bf0/attached_image/IT_Alignment_Chart_3.jpg

EDIT: Credit to the fabulous @suzanne-spiceworks . Who would have guessed the graphic I s̶h̶a̶m̶e̶l̶e̶s̶s̶l̶y̶ ̶s̶t̶o̶l̶e̶ ̶f̶r̶o̶m̶ ̶g̶o̶o̶g̶l̶e̶ lightly borrowed from google was her chart she made! Perhaps if I were a more observant boy I would have noticed the Spiceworks denoted URL.

Ticket system alignment

Lawful Good: Make a ticket for you, and work on the issue.
Neutral Good: Fixes it for you but asks to make a ticket afterward for ‘tracking’.
Chaotic Good: Fixes it for you, no ticket, no tracking.
Lawful Neutral: Refuses to work on your issue without ticket.
True Neutral: Fixes all issues in order they are received regardless of pressure or bribery.
Chaotic Neutral: Fixes for you if you bring in a good bribe (cookies, bacon)
Lawful Evil: Force you to make a ticket and justify why your issue is more important than the others
Neutral Evil: May or may not fix the issue, since obviously the real problem here is you.
Chaotic Evil: Fixes issue immediately, blames you for major problem to CEO.

0 voters

Sean-Spiceworks · 2021-02-02T19:19:36.000Z

I’m not going to lie, when I read this title I thought of @Suzanne-Spiceworks ’s charts:

SysAdmin Alignment Chart Holidays

In honor of SysAdmin Day, I wanted to do a SysAdmin-specific version of the IT Alignment Chart I did last year. So, here it is: [SysAdmin_Alignments_Rev3.png] Let me know what you think. Also, many many thanks to @SatansBrotherDave and to the other people in this thread who offered excellent suggestions. poll

IT Alignment Chart Spiceworks Originals

[IT Alignments -- More Readable Revision] Image by Suzanne from Spiceworks Hey everyone. I’m into tabletop role-playing games, and in those games an important step in character creation is determining your alignment… are you going to play a very good, law-abiding paladin, a true neutral druid whose only loyalty is to nature, or a chaotic evil sorcerer who is willing to do anything at all for MORE MAGIC? Of course, just like in life, those aren’t the only choices. Unlike life though, in role…

Suzanne-Spiceworks · 2021-02-02T19:23:16.000Z

Ha ha, yep. That linked picture I believe is my version one alignment chart.

christopher001 · 2021-02-02T20:47:20.000Z

Sean (Spiceworks):

I’m not going to lie, when I read this title I thought of Suzanne (Spiceworks)’s charts:

SysAdmin Alignment Chart

IT Alignment Chart

Suzanne (Spiceworks):

Ha ha, yep. That linked picture I believe is my version one alignment chart.

ba8.jpg680×547 44.9 KB

There I go stealing without giving credit again. Sorry Suzanne. If it’s any consolation my theft was from a lazy google search not a well crafted heist!

Robert_1988 · 2021-02-02T21:01:22.000Z

are they bureaucratically motivated, and unnecessary to functionality? - They show the people who don’t know what I do, what I do. Everything gets a ticket whether the user submits it or I do after the fact.

"Let me run a report in my ticketing system and I’ll show you"

brianinca · 2021-02-02T21:16:48.000Z

I’ve never played as a lawful good character, EVER, in 40 years, but our ticketing system certainly is!

davidlloydwilliams · 2021-02-02T21:55:42.000Z

We use the system to track what we do and produce stats every month. I don’t care if the user creates a ticket or not, but we always do just to make our own lives easier.