TronPrem Version Updates

tonydarsey · 2019-06-10T16:17:12.000Z

I would be fine with just the inventory tool at this point. We don’t use the ticketing system but use the heck out of the inventory.

jrochow · 2019-07-18T13:52:56.000Z

Is there any development being done on this? I’ve seen very little work since it was talked up at Spiceworld last year.

Ben-B-Spiceworks · 2019-07-18T14:56:53.000Z

No new releases yet but we are actively working on it. Anything in particular you’re hoping to see with the next version?

i-am-mr-b · 2019-07-18T16:15:31.000Z

I’d love inventory and reporting be on line at some point! Otherwise, what I have right now runs like a champ.

@benb

jrochow · 2019-07-18T16:27:59.000Z

Do you mean in the final version? I’d love for my inventory to be part of this version, as what we have right now on prem is a bit sluggish.

i-am-mr-b · 2019-07-18T17:05:11.000Z

Well yeah I would love to start testing inventory now, before we go final. The ticketing runs fine for me, not too sluggish either, but perhaps my expectations are low. I don’t know. I’m running it as a VM w/ Ubuntu that I built. 2 CPU, 2GB Ram, pretty minimal stuff. Seems to do OK for what I want out of the ticketing.

Yeah I have a wish list…

backup and import of tickets, users, config, etc… that is not hidden in obscurity (automated?)
AD / Google Directory integration
Automagic reports with email (weekly ticket counts, etc…)
Inventory scanning/tracking

A linux version of Network Monitor would be nice too. The windows version always felt so heavy and I could only watch a handful of devices before it would peter out.

Ben-B-Spiceworks · 2019-07-18T20:32:34.000Z

Are you guys talking about the integration between Inventory and Help Desk we have in the cloud?

Want on-prem Help Desk (tronprem) to integrate with Inventory (cloud)?

Want on-prem Help Desk (tronprem) to integrate with an on-prem updated version of Inventory?

Something else in mind?

simonmatthews · 2019-07-18T22:41:08.000Z

I am Mr B:

Well yeah I would love to start testing inventory now, before we go final. The ticketing runs fine for me, not too sluggish either, but perhaps my expectations are low. I don’t know. I’m running it as a VM w/ Ubuntu that I built. 2 CPU, 2GB Ram, pretty minimal stuff. Seems to do OK for what I want out of the ticketing.

Yeah I have a wish list…

backup and import of tickets, users, config, etc… that is not hidden in obscurity (automated?)

AD / Google Directory integration

Automagic reports with email (weekly ticket counts, etc…)

Inventory scanning/tracking

A linux version of Network Monitor would be nice too. The windows version always felt so heavy and I could only watch a handful of devices before it would peter out.

You can get all of this with Zammad + i-doit. Zammad has built-in integration with i-doit. For monitoring you can integrate nagios, icinga, or monit as well.

i-am-mr-b · 2019-07-19T11:24:00.000Z

I don’t want it to integrate with cloud at all, I would want to look for TronPrem to run its own version of inventory and integrate with that and keep all of it in house. I don’t want anything outside of my own LAN.

Thanks!

@benb

i-am-mr-b · 2019-07-19T11:25:52.000Z

Thanks for the tip Simon! I’ve played around with Nagios before and I will check out your recommendations. I already run Cacti in house and I am very happy with it so if this is along those lines it could well be worth it.

@simonmatthews

briansteingraber · 2019-07-19T11:31:49.000Z

benb:

Are you guys talking about the integration between Inventory and Help Desk we have in the cloud?

Want on-prem Help Desk (tronprem) to integrate with Inventory (cloud)?

Want on-prem Help Desk (tronprem) to integrate with an on-prem updated version of Inventory?

Something else in mind?

On-prem Help Desk integrate with on-prem updated Inventory
Cloud Help Desk integrate with Cloud Inventory

@benb

i-am-mr-b · 2019-07-19T11:40:15.000Z

Ooof, but I lack the funds for Zammad. I love Spiceworks because it helps underfunded IT departments still run like an IT department. I work for a school district and I have to fight just to replace a hard drive on a server when it goes bad. MacGyver would be proud of me to see all the things i “just make work” with sheer imagination and duct tape.

tonydarsey · 2019-07-19T19:22:14.000Z

Are there plans to add the inventory/reporting pieces to TronPrem or will it remain a ticketing solution only? If it will be ticket only, are there any plans for a separate inventory/reporting system?

francois-sw · 2019-07-23T16:27:12.000Z

Tallygeek:

Are there plans to add the inventory/reporting pieces to TronPrem or will it remain a ticketing solution only? If it will be ticket only, are there any plans for a separate inventory/reporting system?

At this time no, TronPrem is designed as Cloud Help Desk downloadable and “runnable” locally. Note that the product plan is now exposed publically here: https://community.spiceworks.com/product-plans

On your second question: there is no short term plan at this time for an on-prem inventory to replace the Desktop one. However we have thoughts about this, as we exposed here: State of Desktop app v8.0 (see last sentence of section " Unified product/code-base"). This does not appear on the above Product Plan because it’s not short term.

Should we do this, it would obviously integrate with TronPrem.

On your reporting question: we have plans to improve the Cloud Help Desk reporting (see the Cloud Help Desk section in the above Product Plan doc)

simonmatthews · 2019-07-23T21:32:13.000Z

I am Mr B:

Ooof, but I lack the funds for Zammad. I love Spiceworks because it helps underfunded IT departments still run like an IT department. I work for a school district and I have to fight just to replace a hard drive on a server when it goes bad. MacGyver would be proud of me to see all the things i “just make work” with sheer imagination and duct tape.

Zammad is open source. You only need to pay if you aren’t hsoting it yourself.

simonmatthews · 2019-07-23T21:57:14.000Z

I can’t wait for TronPrem to finally be released in 2025!

puigrus · 2019-10-03T05:59:59.000Z

One question is it somehow related to this?

New Spiceworks Help Desk Server OVA download Spiceworks Support

Hey SpiceHeads, As some of you have found, we have released an installable version of the (new) https://www.spiceworks.com/download/help-desk/ Spiceworks Help Desk Server . This is not a new version of 7.5 but instead an updated release of the common codebase we talked about last year at SpiceWorld. As you may have guessed by the file extension, this is a virtual appliance unlike the older version which was a Windows executable. We will definitely be talking about this at SpiceWorld (which is …

briansteingraber · 2019-10-03T11:11:34.000Z

PUIG RUS IT:

One question is it somehow related to this?

New Spiceworks Help Desk Server OVA download

Yes, I believe so.

It seems that “Tron-Prem” is out of “Beta” and has been released as “Help-Desk-Server”.

dbeato · 2019-10-03T12:08:16.000Z

Brian Steingraber:

PUIG RUS IT:

One question is it somehow related to this?

New Spiceworks Help Desk Server OVA download

Yes, I believe so.

It seems that “Tron-Prem” is out of “Beta” and has been released as “Help-Desk-Server”.

Yup, that’s what it looks like.

i-am-mr-b · 2019-10-03T13:19:31.000Z

So, that’s it? I mean, I thought there were still some kinks being worked out with our issues that we had been posting and not a lot of updates in this forum. I honestly thought we were still in testing and waiting on things like automated reporting, directory integration, etc… I mean, cool and all.

So, as testers… do we get a cookie or some swag?