Remote site cannot connect to server

anon_16007815 · 2014-09-12T10:11:59.000Z

Hi,

I am running SW 7.2 on a Windows 7 Pro 64Bit VM as a central server. I have two remote sites setup which are forwarding scan information to the server. At the moment they are both communicating to the server.

This morning I am attempting to setup a third remote site and am unable to get it to connect to the server. I can however browse to " https://centralserver:9676\login" ; from the remote site, and to " https://thirdremotesite:9676\login" from the central server; and login to each SW install successfully. So it appears that ports, port forwarding, firewall settings, etc are setup correctly.

This third remote site is a Windows Small Business Server 2008, in case there might be an issue with the OS. The other two sites are Standard Server 2008.

Any suggestions as to what to look at next? Thanks!

Rob-Dunn · 2014-09-12T11:04:48.000Z

Hmm - you might want to start looking into your prouduction.log file (first) and see what’s in there.

I would stop the Spiceworks service on the third site, clear out the logs, start Spiceworks, attempt the remote setup again, then check the logs after it fails.

That is very odd!

anon_16007815 · 2014-09-12T11:15:58.000Z

Okay, will do.There’ll be an opportunity to check the log later today. Thanks for the suggestion.

anon_16007815 · 2014-09-12T11:34:46.000Z

Well, this is what’s coming up in the Production Log (I took out the IP Addresses myself)

[2014-09-12 09:21:17] Processing EventSourceController#events (for ...* at 2014-09-12 09:21:17) [587e44]

I[09:21:17.93 587e44] Completed in 0ms (View: 0, DB: 0) | 200 OK [ https://...***/api/event_source/events?gen=8d75da14e1c8c325e0cb63c78de90cb7&lastMessageI… ]

I[09:21:33.25 c9cf54] Something went wrong getting response from server: #

I[09:21:33.32 c9cf54] central server not responding

I[09:21:33.32 c9cf54] safe_to_proceed returning false

I[09:21:33.32 c9cf54] No connection with central at 2014-09-12 09:21:33 -0400

I[09:21:34.33 5ed488] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[09:21:34.33 5ed488] finished delivering ticket notifications.

I tried browsing to the link for the event message but it wasn’t available.

anon_16007815 · 2014-09-12T11:38:33.000Z

I just realized one difference on this server is that IIS is running, SBS installs it by default. I think I saw something around the community about there being an issue with IIS and SW. The other sites I set up do not run IIS.

Rob-Dunn · 2014-09-12T11:40:05.000Z

What version are you running?

What is the topology or network path that lies between both servers?

Rob-Dunn · 2014-09-12T11:44:41.000Z

Yeah, the IIS thing will mess with stuff…! Check to see what ports your Spiceworks installation is running on, by the sounds of it, you are running 9675 and 9676, but you should probably verify!

anon_16007815 · 2014-09-12T11:46:05.000Z

SW 7.2 on all machines, just downloaded this week.

These are all small local domains with one Windows server. The connections to the central server are made over the internet.

anon_16007815 · 2014-09-12T11:52:41.000Z

Yes all sites are using 9675 - 76.

anon_16007815 · 2014-09-12T11:55:17.000Z

At this third remote site we don’t need IIS as far as I know, but I don’t know if SBS 2008 uses it for something. I’ll have to find out. I’ve removed other services that SBS installed by default that we didn’t need. I’ll look into it, and also how to resolve the issues with SW and IIS if they can be made to get along.