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Welcome to your one-stop-shop for updates on Spiceworks services. We’ll keep you in the loop with verified maintenance and incident updates from our team, so you get all the info you need about our services. While updates shouldn’t be considered real-time, we act quickly to keep this page current as soon as an incident is verified. Subscribe above and follow @Spiceworks on Twitter to stay up-to-speed.

Cheers,
The Spiceworks Team

Spiceworks Website ? Operational
Spiceworks Community Operational
Cloud Help Desk Operational
Connectivity Dashboard Operational
Inventory Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Help Desk Premium Plan is now live Jul 1, 2025 00:30-01:30 CDT

The Premium Plan for Spiceworks Cloud Help Desk is officially live as of July 1, 2025.

As part of this change, organizations with six (6) or more active employees are required to upgrade to the Premium Plan. If your team exceeds this limit and has not yet upgraded, you will experience restricted access.

If you believe you're unable to access your Cloud Help Desk instance in error due to this change, please contact us at [email protected]. For all other issues or inquiries, use [email protected].

For more information, see this update in the Spiceworks Community:

https://community.spiceworks.com/t/reminder-chd-premium-plan-required-for-6-active-employees-beginning-july-1-2025/1218717
Posted on Jun 30, 2025 - 19:34 CDT
Jul 23, 2025

No incidents reported today.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025
Update: Planned Maintenance - Transactional Email Infrastructure (Still Offline)
Resolved - The maintenance is complete and transactional email operational.
Jul 19, 10:32 CDT
Investigating - The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline.

Current Impact:
* Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required.
* New account registration remains suspended.
* All transactional emails (e.g., password resets, change email address) are currently not being sent.

Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.
Jul 19, 06:24 CDT
Planned Maintenance for Transactional Email Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 19, 03:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:30 CDT
Scheduled - We're completing essential maintenance on our transactional email infrastructure. During this time, the following will be impacted:

Multi-Factor Authentication (MFA) for login will be temporarily disabled. You'll still be able to log in using your username and password / social login, but the second authentication step won't be required.

New account registration suspended. We'll temporarily pause new sign-ups during the maintenance window.

We anticipate minimal disruption to other services. This status will be updated once the maintenance is complete.

Thank you for your understanding.
Jul 17, 15:13 CDT
Jul 18, 2025
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

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