VA: Health and Benefits 17+

I have been using the app since the beginning of 2021. They have continually improved and updated since then and the updates have been helpful and the additional resources included in the app, such as messaging your actual, personal, local, medical providers and getting real-time responses in my experience on average 10 minutes or less. This is huge in helping veterans with social isolation or suicidal ideations and PTSD and other disabilities schedule appointments and reach out for care without physically talking to someone on the phone, but still being able to reach a VA employee who can schedule all the care needed on a case by case basis and tailor it to your personal needs. Since the amount of time a claim requires for processing from beginning to end is average 3-6 months they should consider upgrading to an even more in-depth system to show the veteran where they are in the process exactly without any assuming involved, the veterans next actions/steps to be done exactly, and a ballpark/estimated completion date would go a long way in improving the attitude of veterans towards the VA claims process. I believe it would eliminate some if not all of the uncertainty around the length of time the claim will be, and the feeling that the claim is not being handled or being given the attention it deserves, both would considerably reduce the amount of phone calls received daily pertaining to claims and status. 🇺🇸FYea

App is certainly quite alright, there are at times the that the system will be down due to errors and but I’m sure a little patient from the community would be greatly appreciated; just a unbiased opinion because truly the VA lack resources and employees to manage the app. That being said, it should truly be great if the app and the website could be synced within 24-48 hours apart or have a automated message that will direct us to use the website in case the app is down. It could also be implemented a option for users to make reports letting the IT team know and have an idea of what the issue might be and how it could be fixed, so that it could be taken care of immediately.

Updates should be rolled out whenever possible and maintenance could be done weekly or biweekly depending on the available work force.

I love the new veteran proof card, it would be amazing if we could get one on the app like the one on the main website. This should prove useful for the older veterans not great with technology, allowing them better access to using the most of their earned benefits!

I have only recently began using the VA app on my iPhone app literally today is my first experience utilizing it. I have installed it on my iPad device as well but have not used it on that device just yet. I plan to test it out on it and I anticipate that it should work nearly identically but simply larger layout with the obviously larger screen. So far I’ve only reviewed benefit information, checked on current prescriptions, ordered some refills and simply observed the UI and UX (User Interface & Experience) experience so far. To this point it appears quite well done with very crisp and responsive interaction especially compared with the current my health eVet website. Also very clean and clear design that seems to be quite intuitive which is delightful and assuring to see and experience thus far. Thank you to the designer, coders, and those responsible for funding this mobile application and it’s quite nice functionality!! I send that thanks with complete sincerely :)