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Office of Resolution Management

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Our Services

Vision: Equal Employment Opportunity (EEO) for all of Department of Veterans Affairs.

Mission: The Office of Resolution Management (ORM) is committed to delivering timely and high-quality EEO complaint processing services, preventing unlawful employment discrimination, and championing equal opportunity for all Department of Veterans Affairs (VA) employees, former employees, applicants for employment, and the Veterans who served our nation.


Equal Employment Opportunity

Know your rights to a workplace free from discrimination. Review information on the EEO complaint process including confidential counseling, mediation, and investigation.



Harassment Prevention Program

Support VA’s zero-tolerance policy for workplace harassment and learn when to contact the Harassment Prevention Program (HPP) office.



Reasonable Accommodations

We are committed to helping those with a disability apply for a job, perform the duties of a job, or enjoy the benefits and privileges of employment.



External Complaints Program

Ensuring VA programs and activities are free from discrimination for Veterans or other individuals in Federal programs.

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Email Updates
  • Benefits:
    1-800-827-1000
  • Health Care:
    1-877-222-VETS (8387)
  • VA Inspector General: 1-800-488-8244
  • Veterans Crisis Line: Dial 988 then Press 1

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