Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type
  • Patent number: 11509585
    Abstract: Methods, computer readable media, and devices for balancing traffic of multiple realms across multiple resources such that a load balancing algorithm delivers equal flows of traffic to the multiple resources are disclosed. One method may include identifying a high risk realm and two low risk realms from among a plurality of realms, identifying three resources from among a plurality of resources, and distributing the high risk realm, the first low risk realm, and the second low risk realm across the three resources such that the high risk realm and a first low risk realm share a first resource, the high risk realm and a second low risk realm share a second resource, the two low risk realms share a third resource, traffic of the high risk realm is load balanced equally, and traffic of the two low risk realms is load balanced unequally.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: November 22, 2022
    Assignee: Salesforce, Inc.
    Inventors: Ahi Kodi, Arun Sathnur
  • Patent number: 11507989
    Abstract: Systems, device and techniques are disclosed for multi-label product categorization. A catalog entry and a list of categories may be received. The catalog entry may be associated with an item. A textual description may be generated by comparing words in the catalog entry to existing vocabularies of words and applying part-of-speech tagging to the catalog entry. A feature vector may be generated from the textual description by applying any of token frequency feature creation, term frequency-inverse document frequency feature creation, and pre-trained word embeddings to the textual description. A set of probabilities may be determined by inputting the feature vector into a machine learning model. The set of probabilities may include a probability for each category in the list of categories.
    Type: Grant
    Filed: October 21, 2019
    Date of Patent: November 22, 2022
    Assignee: Salesforce, Inc.
    Inventors: Michael Sollami, Yang Zhang
  • Patent number: 11509641
    Abstract: Techniques are disclosed relating to a computer system accessing a client credential set to authenticate with a destination computer system. A computer system may, subsequent to receiving an indication to make available an application for a particular user, retrieve configuration data specifying a reference to a key value. The computer system may maintain a data object that includes a client credential set for the particular user. In response to an occurrence of an event associated with the application, the computer system may access the client credential set of the particular user from the data object using the key value and an indication of the particular user. The computer system may then send a request including the client credential set to a destination computer system for authentication with the destination computer system and receive a response indicating whether the computer system has been authenticated.
    Type: Grant
    Filed: January 11, 2021
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventors: Kyle Edward Heldman, Douglas Christopher Wilson, Jackson Gregory Reed, Kyle Warren Apple, Jacob Andrew Richwine
  • Patent number: 11509608
    Abstract: Systems and methods for configuring an email engine associated with sequences of engagements are described. The email engine is associated with a first sequence of engagements and a second sequence of engagements. The email engine is configured to be activated based on completion of the first sequence of engagements. The email engine may be configured to generate and send an email to an email recipient based on a set of parameters unique to the email recipient and based on one or more government regulations. When the sending of the email is prevented because of the set of parameters or the government regulations, an error notification may be generated, and the second sequence of engagements may not be activated.
    Type: Grant
    Filed: April 13, 2020
    Date of Patent: November 22, 2022
    Assignee: Salesforce, Inc.
    Inventors: Rebecca Greenberg, David Louie, Mattia Padovani, Darpan Dhamija
  • Patent number: 11509721
    Abstract: Techniques are disclosed relating to storing location information about storage nodes in cookies. A cloud-based service may send location requests to an orchestration service that instantiated storage nodes included in a storage cluster of the cloud-based service. The cloud-based service may receive location information that identifies in which computer zone that a given storage node is located. The cloud-based service may store the location information in cookies at a metadata store that is shared among the storage nodes. The cloud-based service may receive, from a client node, a search request to identify ones of the storage nodes that store particular data. The cloud-based service may return a set of cookies corresponding to identified storage nodes. The set of cookies may enable the client node to determine whether there is a storage node that stores the particular data and is within the same computer zone as the client node.
    Type: Grant
    Filed: January 31, 2021
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventors: Anup Ghatage, Ankit Jain, Venkateswararao Jujjuri
  • Patent number: 11507589
    Abstract: Systems and techniques for managing data in a relational database environment and a non-relational database environment. Data in the relational database environment that is static and to be maintained beyond a preselected threshold length of time is identified. The data is copied from the relational database and stored in the data the non-relational database. Access to the data is provided from the non-relational database via a user interface that accesses both the relational database and the non-relational database.
    Type: Grant
    Filed: April 20, 2020
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventors: Jonathan Bruce, Eli Levine, Simon Toens, Ian Varley
  • Patent number: 11509746
    Abstract: Systems and methods are described for receiving a user request from a user computing system located in a first geographic region, generating a user request context for the user request, selecting a cloud computing system assigned to a second geographic region having more computing resources currently available to process the user request than a cloud computing system assigned to the first geographic region based at least in part on the user request context and a machine learning model including current utilizations of computing resources of cloud computing systems assigned to the first and second geographic regions, and sending the user request to the selected cloud computing system in the second geographic region.
    Type: Grant
    Filed: February 17, 2021
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventors: Kalyan Chakravarthy Thatikonda, Sandip Mohod
  • Patent number: 11507566
    Abstract: A method for maintaining cache of database objects using a chain set that includes multiple chains each specifying an ordering of database objects is disclosed. In response to a change of state of a particular database object, a corresponding chain is selected. The selected chain is then locked, the state of the particular database object changed, and then the selected chain is unlocked.
    Type: Grant
    Filed: January 31, 2020
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventors: Serge Philippe Rielau, Rui Zhang
  • Patent number: 11508481
    Abstract: An analytics system uses one or more machine-learned models to predict a hormone receptor status from a H&E; stain image. The system partitions H&E; stain images each into a plurality of image tiles. Bags of tiles are created through sampling of the image tiles. The analytics system trains one or more machine-learned models with training H&E; stain images having a positive or negative receptor status. The analytics system generates, via a tile featurization model, a tile feature vector for each image tile a test bag for a test H&E; stain image. The analytics system generates, via an attention model, an aggregate feature vector for the test bag by aggregating the tile feature vectors of the test bag, wherein an attention weight is determined for each tile feature vector. The analytics system predicts a hormone receptor status by applying a prediction model to the aggregate feature vector for the test bag.
    Type: Grant
    Filed: June 8, 2020
    Date of Patent: November 22, 2022
    Assignee: Salesforce, Inc.
    Inventors: Nikhil Naik, Ali Madani, Nitish Shirish Keskar
  • Patent number: 11507364
    Abstract: Cloud services release orchestration with a reusable deployment pipeline. According to some implementations, responsive to receiving from a COS controller parameters from configuration information provided to the COS controller while an app aware proxy routes production traffic to a first application (app) version that communicates with a database management system (DBMS) and that runs in container orchestration system (COS) pods having first app version containers, causing a validation of a second app version using COS pods having second app version containers that are now live after having been brought up by the COS controller responsive to the provision of the configuration information. After the validation, causing the transition to sending production traffic to the second app version containers that are determined to be live instead of to the first app version containers.
    Type: Grant
    Filed: April 8, 2021
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventors: Sreeram Duvur, Vijayanth Devadhar, Matthew Gainsborough, Kiet Phong, Sathish Santhanam, Lawrence Thomas Lopez
  • Patent number: 11507462
    Abstract: Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at a top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario.
    Type: Grant
    Filed: December 3, 2019
    Date of Patent: November 22, 2022
    Assignee: salesforce.com, inc.
    Inventor: Mark F. Wilding
  • Patent number: 11507617
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for extracting topics from a corpus of exchanges. The system generates vector representations of utterances of an entity common to the exchanges and uses the vector representations to cluster the utterances. The system labels the clusters and uses the labeled clusters to generate an exchange label sequence for each of the exchanges, where each exchange label sequence corresponds to a sequence of utterances generated by the entity. The system processes the exchange label sequences to generate one or more subsets of the utterances, where each of the subsets corresponds to a particular topic.
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: November 22, 2022
    Assignee: Salesforce, Inc.
    Inventors: Zachary Alexander, Na Cheng
  • Patent number: 11507729
    Abstract: A computer-implemented method and corresponding systems and apparatuses for configuring the visual appearance of a webpage. The method involves providing access to color schemes through a user interface of a software application and assigning user selected color schemes to corresponding sections of the webpage. Each color scheme includes at least one foreground color paired with a corresponding background color that contrasts the foreground color. Color schemes can include user-configured color schemes and system-generated color schemes. The method further involves generating source code representing the webpage. The source code includes scoped containers, where the scope of a container includes an assigned color scheme applied to one or more elements within a section that the container represents. Color schemes can be applied using Cascading Style Sheets (CSS) custom properties.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: November 22, 2022
    Assignee: Salesforce, Inc.
    Inventors: Kyung Jin Kim, Shelby Hubick, Bret Little, Andrew Peterson
  • Publication number: 20220365825
    Abstract: A system is disclosed. The system includes a resource monitor to monitor a resource utilization of a set of resources of one or more instances, the resource utilization corresponding to a first level of performance and cost and an instance type determiner to, based on the resource utilization, determine if there is an instance type for at least one of the one or more instances, with a resource profile, that will provide a second level of performance and cost that is closer to a default level of performance and cost than the first level of performance and cost. In addition, the system also includes an instance type recommender to, based on the determining, perform one of making and not making a recommendation to replace the instance type of the at least one of the one or more instances.
    Type: Application
    Filed: June 30, 2022
    Publication date: November 17, 2022
    Applicant: Salesforce, Inc.
    Inventors: Brian TOAL, Manpreet SINGH
  • Publication number: 20220368736
    Abstract: A system is disclosed for multimedia multipoint real-time conferencing that includes a communication module to receive a request to share media content in a virtual room setting. The content may include an audio, a video, a text, or a HyperText Markup Language (HTML) code referencing a third-party resource. The system may further include a content encoder at the host website to create a data packet encapsulating the transport characteristics and the routing requirements and a multipoint router to share the content via the transport protocol in the real-time group conference associated with the users of the virtual room.
    Type: Application
    Filed: April 27, 2022
    Publication date: November 17, 2022
    Applicant: Salesforce, Inc.
    Inventors: Barry L. SPENCER, Jeremy EGENBERGER
  • Patent number: 11500878
    Abstract: A method and system manage synchronization of data streams in a multi-tenant system. The method includes tracking by a flow control mechanism a recent flow rate of at least one data stream, determining by the flow control mechanism whether the flow rate of the at least one data stream varies from at least one related data stream, and adjusting by the flow control mechanism a throughput of the at least one data stream to correlate with the at least one related data stream, in response to determining that the at least one data stream has varied from the at least one related data stream.
    Type: Grant
    Filed: January 31, 2020
    Date of Patent: November 15, 2022
    Assignee: salesforce.com, inc.
    Inventors: Shan-Cheng Ho, Percy Mehta, Yogesh Patel, Lucas Ung, Birva Joshi, Wing Hing Ku, Mattia Padovani
  • Patent number: 11500522
    Abstract: System and method to display PIM application content in one or more PIM application display panes of a graphical user interface (GUI), select the displayed PIM application content for which to obtain a one or more record overviews of a CRM record related to the PIM application content, receive PIM application context data related to selected PIM application content, generate the one or more record overviews of the CRM record related to the PIM application content to display in a context-specific display pane based on the received PIM application content or PIM application context data, and display the generated one or more record overviews in the context-specific display pane.
    Type: Grant
    Filed: June 20, 2019
    Date of Patent: November 15, 2022
    Assignee: salesforce.com, inc.
    Inventors: Melissa Ann O'Kane, Sriram Venkata Krishnan Iyer, Daniel Tafner McGarry, Douglas M. Lowder, Anthony J. Annuzzi, Elias Yates Andrew, Emily Schwartzman, Christopher Thomas Sellinger
  • Patent number: 11500859
    Abstract: Described herein is a system and method for propagating modifications in flows. In an embodiment, a central system activates a master process (e.g., master flow), including a sub-process (e.g., sub-flow) and a pre-programmed object (e.g., component). The master process is configured to execute a task using the sub-process and pre-programmed object. The central system initializes a variable corresponding to the master process. The central system further identifies a metadata object using the variable. The metadata object defines a runtime configuration of the master process and sub-process. The central system receives a modification to a setting of the metadata object and propagates the modification of setting in the metadata object to the master process and sub-process.
    Type: Grant
    Filed: August 28, 2020
    Date of Patent: November 15, 2022
    Assignee: Salesforce, Inc.
    Inventors: Paul Lucas, Derrick Vuong, Jiun Ryu, Elly Yijun Zhu
  • Patent number: 11500857
    Abstract: Systems, device and techniques are disclosed for asynchronous remote call with undo data structures. A remote call associated with a database transaction in a local database may be prepared. An undo data structure for the remote call may be stored in a storage. The remote call associated with the database transaction may be transmitted to a remote computing device to be executed by the remote computing device. Performance of the database transaction may begin in the local database. The performance of the database transaction or the remote call has may be determined to have failed. The undo data structure may be transmitted to the remote computing device to be executed.
    Type: Grant
    Filed: March 19, 2020
    Date of Patent: November 15, 2022
    Assignee: Salesforce, Inc.
    Inventor: Trevor Pocock
  • Patent number: 11501076
    Abstract: Approaches for multitask learning as question answering include a method for training that includes receiving a plurality of training samples including training samples from a plurality of task types, presenting the training samples to a neural model to generate an answer, determining an error between the generated answer and the natural language ground truth answer for each training sample presented, and adjusting parameters of the neural model based on the error. Each of the training samples includes a natural language context, question, and ground truth answer. An order in which the training samples are presented to the neural model includes initially selecting the training samples according to a first training strategy and switching to selecting the training samples according to a second training strategy. In some embodiments the first training strategy is a sequential training strategy and the second training strategy is a joint training strategy.
    Type: Grant
    Filed: May 8, 2018
    Date of Patent: November 15, 2022
    Assignee: SALESFORCE.COM, INC.
    Inventors: Nitish Shirish Keskar, Bryan McCann, Caiming Xiong, Richard Socher
  • Patent number: 11500836
    Abstract: System and methods are provided for creating a tenant of a database system, the tenant to have tenant data stored in an immutable storage of the database system associated with a tenant identifier. A request may be received at the database system to create a new tenant. A template tenant metadata of a template tenant may be selected at the database system to create the new tenant based on the received request. A new tenant identifier may be created at the database system based on the selected template tenant metadata. The new tenant may be created by associating the new tenant identifier with a snapshot of at least a portion of the template tenant metadata at a point in time when the template tenant metadata is made accessible to the new tenant. Systems and methods are also provided for removing a tenant of a database system by removing references to a tenant identifier.
    Type: Grant
    Filed: June 27, 2017
    Date of Patent: November 15, 2022
    Assignee: Salesforce, Inc.
    Inventors: Jameison Bear Martin, Nathaniel Wyatt, Gary J. Baker, Randy Spalten
  • Patent number: 11500553
    Abstract: A processor can determine that a set of the memory cells is controlled by signals from a first portal. The processor can determine a function of a second portal in a relationship between the first portal and the second portal. The processor can cause, in response to a determination that the function of the second portal is a specific function, a memory control circuitry to be configured so that a subset, of the set, is controlled also by signals from the second portal. The processor can determine a function of a third portal in a relationship between the first portal and the third portal. The processor can cause, in response to a determination that the function of the third portal is the specific function, the memory control circuitry to be configured so that the subset, of the set, is controlled also by signals from the third portal.
    Type: Grant
    Filed: January 28, 2021
    Date of Patent: November 15, 2022
    Assignee: Salesforce, Inc.
    Inventors: Luc Marcel Giavelli, Joshua James Luft-Glidden, Radhika Nair, Fabrice Talbot, Srinivasa Gopaladasu, Venkata Kolla, Lucas Pfister, Chintan Tank, Chaitanya Bhatt
  • Patent number: 11500893
    Abstract: Methods, computer readable media, and devices for dynamically finding database nodes and replication state within a database cluster deployed within a cloud environment are provided. A method may include receiving a database cluster request from a client, retrieving a set of database cluster metadata, establishing a connection with at least one database node of a database cluster via which a status of the database node may be requested and received, and sending the set of database cluster metadata and the status of the database node to the client. In various implementations, the database cluster request may include an identifier for the database cluster, the database cluster may include a plurality of database nodes, and the database cluster may be deployed within a cloud environment.
    Type: Grant
    Filed: January 27, 2021
    Date of Patent: November 15, 2022
    Assignee: Salesforce, Inc.
    Inventors: Kamlakar Patil, Brett Procek, Shivakarthik Subramanyam
  • Publication number: 20220357993
    Abstract: A system is disclosed. The system includes a resource monitor to monitor a resource utilization of a set of resources of one or more instances, the resource utilization corresponding to a first level of performance and cost and an instance type determiner to, based on the resource utilization, determine if there is an instance type for at least one of the one or more instances, with a resource profile, that will provide a second level of performance and cost that is closer to a default level of performance and cost than the first level of performance and cost. In addition, the system also includes an instance type recommender to, based on the determining, perform one of making and not making a recommendation to replace the instance type of the at least one of the one or more instances.
    Type: Application
    Filed: June 30, 2022
    Publication date: November 10, 2022
    Applicant: Salesforce, Inc.
    Inventors: Brian TOAL, Manpreet Singh
  • Publication number: 20220358462
    Abstract: Providing expert help to a user comprises providing an application for execution on a mobile device of the user associated with an entity. A computer receives entity rules from the entity, the entity rules include a definition of how communication channels are created. The entity rules are stored in a rules database in association with the user. A help request initiated by the user through the application program and sent by the mobile device, the help request comprising a current context of the user comprising a user ID and a task ID of a current task. Using the entity rules, the current context is transformed into search parameters that are used to search a knowledge repository for experts having profiles that match the current context of the user. The entity rules are used to automatically create a communication channel between the user and the experts matching the current context.
    Type: Application
    Filed: May 10, 2021
    Publication date: November 10, 2022
    Applicant: salesforce.com, inc.
    Inventors: Graham OLDFIELD, Alex YE, Prithvi Krishnan PADMANABHAN
  • Patent number: 11494286
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic adjustment of web product-based performance factors in database systems according to one embodiment. In one embodiment and by way of example, a method includes identifying a web product and metadata associated with the web product, where the metadata reveals one or more performance factors capable of impacting performance of the web product. The method may further include generating one or more virtual toggles representing the one or more factors, and facilitating adjustment to the one or more virtual toggles to facilitate one or more changes to one or more metrics corresponding to the one or more performance factors, where the one or more changes to the one or more metrics reflect variations in the performance of the web product.
    Type: Grant
    Filed: January 27, 2020
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventors: Billy Ma, Jiten Oswal
  • Patent number: 11494202
    Abstract: System and methods are described for specifying, deploying, and using plugins during replication of a database. The method includes receiving a replication plugin service configuration specifying a plurality of plugins, getting a first database plugin specified by the replication plugin service configuration, getting one or more reader plugins specified by the replication plugin service configuration, deploying the first database plugin and the one or more reader plugins to a relay communicating with a source database, and getting data from the source database using the first database plugin and the one or more reader plugins.
    Type: Grant
    Filed: January 8, 2020
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventor: Swaroop Jayanthi
  • Patent number: 11494378
    Abstract: Runtime optimization of grouping operators is described. A system estimates a resource cost for each of multiple grouping operators based on values identified during query runtime, in response to receiving a query request associated with a data stream. The system selects a grouping operator during query runtime, based on a corresponding resource cost, from the multiple grouping operators. The selected grouping operator enables grouping the data stream based on the query request, and outputting a response based on the grouped data stream.
    Type: Grant
    Filed: May 29, 2019
    Date of Patent: November 8, 2022
    Assignee: Salesforce, Inc.
    Inventors: Seth White, Guillaume Le Stum
  • Patent number: 11495129
    Abstract: A method involves accelerating the electronic determination of high quality solutions to routing problems by utilizing determined optimized time windows for precomputing optimal path matrices to reduce computer resource usage. The use of traffic windows defined based on changes in rates of change of speeds for traffic on road segments allows for more rapid determination of a set of one or more high quality solutions as compared to requiring on-demand, in-process determination of a shortest path for a particular time during comparison of paths or routes performed as part of a process for determining high quality solutions to the routing problem.
    Type: Grant
    Filed: December 31, 2018
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventors: John Brian Stewart, Dinesh Premalal Weerapurage, Timothy Alan Carnes, Christopher Sebastian Groer, Lahiru Sandakith Pileththuwasan Gallege, Chenlu Lou
  • Patent number: 11494509
    Abstract: Examples include a system and computer-implemented method to receive a notification from an application programming interface (API) of creation of a just in time (JIT) grant, the JIT grant defining a request for a user to be authorized to access a cluster according to a JIT policy; determine if access to the cluster by the user is authorized according to the JIT policy; grant access to the user to the cluster when access is authorized according to the JIT policy; and send a notification to the API that access by the user to the cluster is granted.
    Type: Grant
    Filed: June 19, 2020
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventor: Stephen McQuaid
  • Patent number: 11494410
    Abstract: In various embodiments, a data storage system maintains a data store for a plurality of groups of users, where the data store includes a first section that is accessible by a first group of users, but not a second group of users, via the data storage system. In response to receiving, from a first user of the first group of users, a request to share data with the second group of users, the data storage system sends a request to a second user of the second group of users. Subsequent to receiving an acceptance from the second user, the data is stored in a second object in a second section of the data store that is accessible by the second group of users, but not the first group of users, via the data storage system.
    Type: Grant
    Filed: February 10, 2020
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventors: Aditya S. Kuruganti, Kedar Doshi, Chaitanya Bhatt, William Moxley
  • Patent number: 11496555
    Abstract: Methods and systems for making effective use of system resources. A plurality of requests for access to a resource are received. Each request has an associated group of features. The group of features for each request is analyzed to collect observations about the plurality of requests. A function to predict an outcome of a subsequent request is generated based on the observations. Resources are allocated to service the subsequent request based on the function.
    Type: Grant
    Filed: October 14, 2020
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventors: Andrey Gusev, Ronald Yang, Scott Hansma, Jesse Collins, Alan Arbizu
  • Patent number: 11496434
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for integrating a collaborative communication system and a document collaboration system. A document within the document collaboration system may be linked to an object within the collaborative communication system. A user post may be received in association with the object or the document. A first feed configured to be rendered in association with the object is synchronized with a second feed configured to be rendered in association with the document such that both the first feed and the second feed each includes the user post.
    Type: Grant
    Filed: November 13, 2020
    Date of Patent: November 8, 2022
    Assignee: Salesforce, Inc.
    Inventor: Tarang Luthra
  • Patent number: 11495011
    Abstract: The system has a form analysis module that receives an image of a form into which values have been filled for the possible fields of information on the form, such as first name, address, age, and the like. By using a library of form templates, a form analysis module allows both flexibility of form processing and simplicity for the user. That is, the techniques used by the form analysis module allow the processing of any form image for which the library has a form template example. The form image need not precisely match any form template, but rather may be scaled or shifted relative to a corresponding template. Additionally, the user need only provide the form image itself, without providing any additional exemplars, metadata for training, or the like.
    Type: Grant
    Filed: August 7, 2020
    Date of Patent: November 8, 2022
    Assignee: Salesforce, Inc.
    Inventors: Shu Zhang, Chetan Ramaiah, Ran Xu, Caiming Xiong
  • Patent number: 11494223
    Abstract: In accordance with embodiments disclosed herein, there are provided mechanisms and methods for automating deployment of applications in a multi-tenant database environment. For example, in one embodiment, mechanisms include managing a plurality of machines operating as a machine farm within a datacenter by executing an agent provisioning script at a control hub, instructing the plurality of machines to download and instantiate a lightweight agent; pushing a plurality of URL (Uniform Resource Locator) references from the control hub to the instantiated lightweight agent on each of the plurality of machines specifying one or more applications to be provisioned and one or more dependencies for each of the applications; and loading, via the lightweight agent at each of the plurality of machines, the one or more applications and the one or more dependencies for each of the one or more applications into memory of each respective machine.
    Type: Grant
    Filed: November 12, 2019
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventors: Pallav Kothari, Phillip Oliver Metting van Rijn
  • Patent number: 11494504
    Abstract: Systems, devices, and techniques are disclosed access to data in multiple instances through a single record. A selection of a record may be received through a user interface. The record may be stored in a database. Aspects of the record may be received from the first database. and displayed on the user interface. A first additional aspect associated with the record may be received from a first instance database associated with a first instance of a secondary application and displayed on the user interface. A selection to switch to a second instance of the secondary application may be received through the user interface. A second additional aspect associated with the record may be received from a second instance database associated with the second instance of the secondary application and displayed on the user interface the in place of the first additional aspect associated with the record from the database.
    Type: Grant
    Filed: October 24, 2018
    Date of Patent: November 8, 2022
    Assignee: Salesforce, Inc.
    Inventors: Robert Phillips, Joshua Siegel
  • Patent number: 11494408
    Abstract: A first copy of a database object may be constructed prior to applying a designated database update request to a first database. The database object may be represented by a plurality of database table rows in the first database, and the request may update one or more of the plurality of rows. The request may be applied to the first database to update the one or more of the plurality of rows in the first database. A second copy of the database object may be constructed after applying the database update request to the first database. A message identifying a difference between the first copy of the database object and a second copy of the database object may be transmitted to a remote computing device.
    Type: Grant
    Filed: September 24, 2019
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventors: Mikhail Chainani, Xiaodan Wang, Vijayanth Devadhar
  • Patent number: 11494356
    Abstract: Techniques are disclosed relating to the distribution of database key permissions. A database system may distribute first permission information to a plurality of database nodes that identifies a distribution of key range permissions to ones of the plurality of database nodes. A given key range permission being distributed to a given database node may permit that database node to write records whose keys fall within a key range associated with the given key range permission. The database system may receive, from a first database node, a request for a first key range permission provisioned to a second database node. The database system may modify the first permission information to derive second permission information that provisions the first key range permission to the first database node instead of the second database node. The database system may distribute the second permission information to ones of the plurality of database nodes.
    Type: Grant
    Filed: September 23, 2020
    Date of Patent: November 8, 2022
    Assignee: salesforce.com, inc.
    Inventor: Patrick James Helland
  • Patent number: 11496332
    Abstract: Provided is a group-based communication interface configured to allow users of the interface to communicate within group-based communication channels and across group-based communication channels to provide relevant information to other users efficiently and effectively. Group-based messaging communications across the plurality of group-based communication channels can be channeled to specific receiver channels providing relevant information to users of the group-based communication interface thereby increasing the efficiency and effectiveness of group-based messaging communications and the lifetime of the system.
    Type: Grant
    Filed: August 2, 2021
    Date of Patent: November 8, 2022
    Assignee: Salesforce, inc.
    Inventor: Christopher Sullivan
  • Publication number: 20220350664
    Abstract: A system is disclosed. The system includes a resource monitor to monitor a resource utilization of a set of resources of one or more instances, the resource utilization corresponding to a first level of performance and cost and an instance type determiner to, based on the resource utilization, determine if there is an instance type for at least one of the one or more instances, with a resource profile, that will provide a second level of performance and cost that is closer to a default level of performance and cost than the first level of performance and cost. In addition, the system also includes an instance type recommender to, based on the determining, perform one of making and not making a recommendation to replace the instance type of the at least one of the one or more instances.
    Type: Application
    Filed: June 30, 2022
    Publication date: November 3, 2022
    Applicant: Salesforce Tower
    Inventors: Brian TOAL, Manpreet SINGH
  • Patent number: 11489828
    Abstract: A service may leverage a mutual transport layer security (mTLS) service to authenticate a client that is configured with a client certificate chain. The client may request access to the service, and the service may transmit a redirection response to the client. The redirection response may indicate an endpoint for the mTLS service that is associated with the tenant. In response to receiving the redirection response, the client may perform a digital handshake with the mTLS service, and the mTLS service may validate the client digital certificate and digitally sign the client digital certificate. The mTLS may transmit a redirection response, which redirects the client to the service where the client presents an indication of the digitally signed digital certificate chain. The service may validate the chain of trust associated with the digitally signed digital certificate chain and issue an indication that the client is authenticated to access the service.
    Type: Grant
    Filed: December 4, 2020
    Date of Patent: November 1, 2022
    Assignee: Salesforce, Inc.
    Inventors: Prasad Peddada, Taher Elgamal
  • Patent number: 11487546
    Abstract: Computing systems, for example, multi-tenant systems deploy software artifacts in data centers created in a cloud platform using a cloud platform infrastructure language that is cloud platform independent. The system receives an artifact version map that identifies versions of software artifacts for datacenter entities. The system generates a master pipeline for deploying services on a target cloud platform. The master pipeline includes a change management stage comprising instructions for interacting with a change management system. The execution of the change management stage of a pipeline provides a status of deployment of one or more services to the change management system. The details recorded can be used for auditing, for example, to determine why certain change in the configuration of services of the datacenter was made.
    Type: Grant
    Filed: January 13, 2021
    Date of Patent: November 1, 2022
    Assignee: Salesforce, Inc.
    Inventors: Jeaneth Vergara, Arifullah Khan Pattan
  • Patent number: 11488162
    Abstract: Implementations are described for automatically storing, in a blockchain, metrics that relate to payments. In one implementation, permissions that identify a set of metrics are retrieved from a database. The permissions are stored by a tenant of a multi-tenant system to grant permission to the multi-tenant system to store the metrics for a second tenant. A metric is selected from the set of metrics, based on a determination that a value of the metric is to be updated responsive to a payment in a transaction between the first and second tenants where the payment has been successfully processed. The value of the metric is determined for the second tenant based on data relating to the payment. The value of the metric is stored, in the blockchain, with an identifier that uniquely identifies the second tenant in the blockchain.
    Type: Grant
    Filed: February 26, 2020
    Date of Patent: November 1, 2022
    Assignee: SALESFORCE.COM, INC.
    Inventors: Sowmya Tammana, Manoj Kumar Pendyala, Venkata Naga Manikanta Yakkala
  • Patent number: 11489731
    Abstract: In a computing environment, a set of executing processes each having associated resources are provided. Aggregate resources for the computing environment include multiple different types of resources. A utilization level for each of the resources within the computing environment is evaluated to determine an unconsumed capacity for each of the resources below a utilization threshold. The utilization threshold is resource-dependent. An indication of at least a portion of unconsumed capacity for each of the resources below the utilization threshold is gathered. The unconsumed portion for each of the resources below the utilization threshold is exposed for consumption by other executing processes.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: November 1, 2022
    Assignee: salesforce.com, inc.
    Inventors: James E. Walsh, Sameer Tiwari
  • Patent number: 11487885
    Abstract: Methods, systems, and devices for enabling and validating data encryption are described. A data storage system (e.g., including a database and validation server) may receive an encryption request indicating a data object or data field. Prior to performing encryption, the validation server may perform one or more validations to determine whether the system supports encrypting the indicated data. The validation server may identify any formula fields that directly or indirectly (e.g., via other formula fields) reference the data object or field, and may determine whether each of these formula fields is encryption compatible. In some cases, the validation process may involve synchronously executing a first set of validators, marking the data as pending encryption, and asynchronously executing a second set of validators. Based on the results of the validation process, the system may or may not encrypt the indicated data, and may transmit an indication of the validation results.
    Type: Grant
    Filed: January 31, 2018
    Date of Patent: November 1, 2022
    Assignee: Salesforce, inc.
    Inventor: Alexandre Hersans
  • Patent number: 11489671
    Abstract: A system for authorizing a serverless application function having a plurality of tenants, each tenant may include one or more entities that share a common access to a processing space and a data store. The system includes a gateway that receives a request from a tenant, an authorization component that access a public key assigned to the tenant, and a serverless processor that generates public and private keys for the tenant. The serverless processor also generates an access token for the first tenant that is signed using the private key and requests a transaction token from the authorization component using the access token. The authorization component transmits a transaction token to the serverless processor, which is used to make further requests to a virtual environment.
    Type: Grant
    Filed: June 25, 2019
    Date of Patent: November 1, 2022
    Assignee: Salesforce, Inc.
    Inventor: Eidan James Rosado
  • Patent number: 11487718
    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for suppressing network feed activities using an information feed in an on-demand database service environment. In one embodiment, a message is received, including data indicative of a user action. An entity associated with the user action is identified, where the entity is a type of record stored in a database. A type of the entity is identified. It is determined whether the entity type is a prohibited entity type. When the entity type is not a prohibited entity type, the message data is saved to one or more tables in the database. The tables are configured to store feed items of an information feed capable of being displayed on a device. When the entity type is a prohibited entity type, the saving of the message data, to the one or more tables in the database configured to store the feed items, is prohibited.
    Type: Grant
    Filed: July 29, 2020
    Date of Patent: November 1, 2022
    Assignee: Salesforce, Inc.
    Inventors: William Gradin, Matthew Davidchuk, Qiu Ma, Leonid Zemskov, Amy Palke
  • Patent number: 11487939
    Abstract: Embodiments described herein provide a provide a fully unsupervised model for text compression. Specifically, the unsupervised model is configured to identify an optimal deletion path for each input sequence of texts (e.g., a sentence) and words from the input sequence are gradually deleted along the deletion path. To identify the optimal deletion path, the unsupervised model may adopt a pretrained bidirectional language model (BERT) to score each candidate deletion based on the average perplexity of the resulting sentence and performs a simple greedy look-ahead tree search to select the best deletion for each step.
    Type: Grant
    Filed: August 23, 2019
    Date of Patent: November 1, 2022
    Assignee: Salesforce.com, Inc.
    Inventors: Tong Niu, Caiming Xiong, Richard Socher
  • Patent number: 11487753
    Abstract: Optimizing transaction times for distributed databases is described. A system receives a request which specifies an identifier of a database record associated with a distributed database. If the request is associated with a primary database of the distributed database, any user-defined function is associated with the database record in the primary database, and any associated user-defined function does not require any call that is external to a subnet and/or a firewall associated with the primary database, then the system executes, within the subnet and/or the firewall associated with the primary database, each associated user-defined function for the database record in the primary database. The system outputs a result which is based on executing any associated user-defined functions.
    Type: Grant
    Filed: May 3, 2021
    Date of Patent: November 1, 2022
    Assignee: Salesforce, Inc.
    Inventors: Prabhjot Singh, Kalyan Chakravarthy Thatikonda, Niyati Omprakash Verma, Sathyavelrajan Avudaiappan
  • Patent number: D968458
    Type: Grant
    Filed: November 12, 2021
    Date of Patent: November 1, 2022
    Assignee: Salesforce, Inc.
    Inventor: Pavithra Ramamurthy