Ready to manage user requests, daily to-dos, and purchasing – all from one spot? Spiceworks makes IT happen!
-Receive tickets directly from a dedicated email or customizable web portal
-Assign tickets across your IT team
-Create tickets while browsing your inventory
-Track tickets and set up alerts by user, asset, due date and more
-Include labor rates and purchases with tickets
Our very own IT pro, Jeff G., is standing by to give you a quick snapshot of all you can do with the Spiceworks help desk. Just click play!
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Video Transcript
Hey, guys. As an IT pro here at Spiceworks, the help desk allows me to manage all my user requests in one spot. So I can keep my tasks and my team organized. Users can submit tickets with a dedicated email address and a fully customizable user portal. It’s pretty sweet. They can view and update their requests and even get answers to the FAQ’s to our knowledge based integration.
Oh, looks like I just got a ticket. Can’t send email through Outlook. Ticket she submitted through Outlook. Oh, I’ll deal with you later. Spiceworks’ help desk allows me to collaborate with other IT members. Custom views and reports help me stay on top of open and stale tickets. With Spiceworks inventory integrated with help desk, I can create tickets directly from the device inventory or even see all the tickets associated with a single user. Through integrated purchase tracking, I can also stay on top of approval, purchase, and shipment or orders on a ticket. You know what the best part is? With Spicework’s mobile help desk, I can close out tickets wherever I go. Our free Android and iOS app can make mobile ticketing a breeze. This is a great flick. It’s an Oscar contender all the way. Oh, hey. Our free support team is standing by for any snags you may run into along the way.
If you haven’t already set up your help desk, just head over to the setup wizard to get your help desk email, and you’ll be off and running. Well, that’s it. Happy help desking.
