1

We have our own ticket system, written in-house by myself primarily, and I have toyed with the idea of integrating the ticket systems, so that tickets could be submitted via Spiceworks, then my system would pick them up, create tickets in our system, notate that in the Spiceworks ticket, and then close said ticket.

Well, something like that. Has anyone done anything like this or have any other ideas?

While I’m asking, what about integrating the inventory of Spiceworks with external components (we have that as well.)

1 Spice up
2

I haven’t heard of anyone wanting to do this. It seems like you would be doubling a lot of work.

3

I want more integration, and we are not going to give up our in house ticket system (no offense to Spiceworks, but ours is integrated into everything we do here.) What I am looking for is the ability to create tickets in my system from Spiceworks, so that my staff and users can utilize the features of Spiceworks more. As it stands right now, Spiceworks is sort of outside of our normal workflow, and so doesn’t get attended to as much as it should.

4

If you system can create a ticket from email, you could set Spiceworks to send the notifications for tickets to your system.

5

Yea, thought about that too, and it can, but that doesn’t do anything to the tickets that will be in SpiceWorks.

6

I can write this myself, but I was looking to see if someone had already done it, or had other ideas.

7

You could respond back to Spiceworks using the Tickets Anywhere commands. That will allow you to update (including close) the tickets in Spiceworks through email.

8

Interesting.

9

Do you think that will work for you?

Here is the documentation for Tickets Anywhere.

http://community.spiceworks.com/help/Tickets_Anywhere

10

Possibly. It’s not an ideal solution, but it may work. Don’t have time to work on it right now, but when I do, I’ll post an update.