1

I have just spent a couple of hours reading previous threads here about people escaping from LMI. We make very extensive use of it here to support external clients and I think their 2017 price increase will be another 100% so it’s time to bite the bullet and push the eject button…

But, we support over 2000 PCs with anything up to 15 agents here logging into one or more of these PCs simultaneously. For all LMI’s pricing problems, it lets any number of users here log into any number of remote systems, and I need to continue this functionality within reason.

I have a shortlist of products to trial - if anyone is in a similar position to the above I would be grateful for your experiences of jumping ship. The list is in order of the number of (real) people who recommended:

Screenconnect

Remote Utilities

Bomgar

Netsupport

RemoteToPC

Simplehelp

Anydesk

Kaseya

114 Spice ups
2

Logmein is dead to me.

101 Spice ups
3

Check out Solarwinds N-ABle MSP Anywhere: https://www.solarwindsmsp.com/products/msp-anywhere https://www.solarwindsmsp.com/products/msp-anywhere /

Support has been good and it works very well for us.

2 Spice ups
4

Thanks for the ScreenConnect mention! We are in the process of rebranding at the moment, so you may see “ConnectWise Control” on some of our pages, but rest assured, it is just a rename of the ScreenConnect product. :slight_smile: We have a full feature list here if you need to know specifics: https://www.screenconnect.com/Remote-Support-Features

Additionally, we have a 14-day free trial if you’re interested in messing around with it and I’m happy to answer any questions you may have!

15 Spice ups
5

With another huge price hike, I can’t imagine LogMeIn will be in business much longer. Their pricing is absolutely insane.

23 Spice ups
6

What do you pay now?

2 Spice ups
7

How much does Solarwinds Charge?

8

Logmein have scorched the earth under their own feet again. The left the community because of their price hikes and the bad press it caused.

In my last job we went with s-code because of it

They are using LanDesk where I am currently. Pricey but very decent

2 Spice ups
9

Please check out Splashtop Remote Support Basic and Plus package , which match exactly to LMI Central Basic and Plus, but at significant cost saving. Over 30k+ MSPs have migrated to Splashtop since the price hikes. You get unlimited secondary user remote access with the package, as well as unlimited computers for on-demand, ad hoc remote support.

Comparison of Splashtop vs LMI packages: Best LogMeIn Alternative 2024

Splashtop is at least 50% cheaper than LMI Central.

We have supported MSPs with many thousands of computers migrating from LMI… I’m here to answer any question.

UPDATE: seem like LMI just raised its price again in the new year… Splashtop seems to be 75% cheaper… not just 50% cheaper…

@Splashtop

37 Spice ups
10

Haha have you seen Screenconnects eyewatering price rises

For on prem from $350 to $2200

https://www.reddit.com/r/sysadmin/comments/3payec/screenconnect_pricing_increased_to_2195_from_325/

26 Spice ups
11

I hope that’s because they are giving their staff gigantic raises as the product really hasn’t significantly changed I don’t think.

6 Spice ups
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I was going to mention Splashtop. I picked up a five user license for my two Controls groups, they do a lot of remote support for both our technicians and clients on site. It’s worked out very well for our purposes, and I did trial a BUNCH of other products before selection. For a bunch of smart/pain-in-the-ass super technical folks to NOT push back, that tells me Splashtop is the beans.

14 Spice ups
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Does Splashtop support multi monitor? There was some limitation 2 years ago that pulled it out of the running when we were looking at it, but I can’t come up with what that was now.

4 Spice ups
14

We use Bomgar. It’s a good system, i have no complaints. Not sure what we pay for it, we barely have a tenth the amount of PCs and users you do.

3 Spice ups
15

VNC Connect will provide many of the features of LMI (and there are no limits to the number of concurrent connections you can make).

Unlike traditional VNC, VNC Connect does not require any open ports/static ips/port forwarding. Connections between machines can be brokered in the cloud (just like LMI/TeamViewer).

PM me if you need more information, or if I can set you up with a trial.

9 Spice ups
16

Patrick,

Do you mean switching between multiple monitors? or showing both monitors at once? It will switch between different monitors, about as easily as LMI did IIRC.

We went from about 400 computers on LMI and paid price hike once then switched them to splashtop when the next price hike.

One thing I’ll give LMI credit for, I had asked for an “extension” to my LMI Central account, and was able to use the LMI agent to deploy splashtop streamer to all my existing computers. :slight_smile:

10 Spice ups
17

Screenconnect if I recall lets you see multiple screens at once scaled or you if you have multiple monitors you can open the remote monitors on each one.

1 Spice up
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I replaced with Splashtop 2 years ago, never looked back.

5 Spice ups
19

Splashtop support multi-monitor, but user needs to switch monitor as only 1 monitor is seen at a given time.

We are actively working on multi-monitor remoting into multi-monitor support… this is scheduled for 1st half of 2017 release. THanks

7 Spice ups
20

We dumped LogMein for Proxy Pro 9 from Proxy Networks. Works great, got more functionality than we had with LMI,and the price was very reasonable.