1

New Features are outlined here .

Below is a list of bug fixes:

Inventory

  • 64512 7.4.00064 - Inventory Resolve dropdown not displaying correctly

Agent

  • 64464 Agent version update needed.
  • 64375 remote agent 7.1.3.0, auto update breaks connection to central server
  • 58537 Agents Failing to Connect to Central Site After Upgrade to 7.3
2

Oh goodie - you mean my agents may be working again? that is great. Time to go look

3

But emails are broke… :frowning:

4

I also am having issues with Emails. Does not seem to work when it was working before. I have tired several settings but to no avail

5

Mek0n and moconnoraz, be sure to contact Support on those issues so we can get you back up and running

6

Is the display bug with help desk ticket notes a known thing fixed in this release? I couldn’t really find anything on it with an (admittedly) quick forum search. Basically, in ticket notes, whole words will wrap to the next line, like so in the crudely drawn blue lines bring attention to lol:

Capture.JPG

This is running build 7.4.00059 and this happens from any browser.

7

Actually, maybe this addresses it, from the last build, which is the build after my installation? (I’m 2 behind now, but updating as we speak) -

62107 better handling of HTML conversion to text

8

Nope, I just updated to the latest build and the text is still screwy. So there you go… :slight_smile:

9

The 62107 bug was for tickets opened for email, but gave us some overall better formatting. Looks like there are a few things that we missed looking at that screenshot. Please open a Support Ticket so we can get more details on it

10

Hi,

Take a look at this post: upgraded to 7.4.00065, word wrap in tickets .

Looks like the problem was with a plugin, which has been updated.

11

Hey Jaime! So I updated the plugin, but the word wrap issue still occurred. The first go around, I tried disabling it, but the issue persisted. It wasn’t until I removed the app that the issue went away. Then I tried to re-install (because why not lol), but the issue came back. Looks like I’ll have to leave it off of my install for the time being. Feature request - allow editing ticket comments natively :wink:

Thanks guys!!

12

I agree. Same here, E-mail is broken.

13

When adding time worked, you could add a value and then press the tab key and submit. Now when pressing tab, it jumps to the tech name instead, completely missing the submit button

14

I have noticed if I have two tickets created then decide one should be a sub-ticket of the other and Attach it, the now sub-ticket is unassigned.

15

Unfortunately I have also noticed if a technician replies into a sub-ticket then closes it removes the ticket from being a sub-ticket and closes. The only way to re-attach is to mute, re-open, attach, re-assign (because it auto-unassignes), then close.

Updated: I have been able to figure out that this only happens if I have put the master ticket on Waiting on user.