1

7.5.00061

Helpdesk

  • 39699 - bundle in help desk responses plugin
  • 49070 - Helpdesk 2.0: Focus sticks on search field in IE
  • 68504 - Helpdesk: Subtickets: Can’t collapse/expand subtickets in the ticket table on initial page load
  • 69565 - Helpdesk Export: set a limit on the number of attachments per ticket and the size of individual attachments
  • 70617 - Stored XSS via HTML attachment in 7.5 Helpdesk
  • 70795 - Help Desk Responses plugin doesn’t work with 7.5 on an upgrade
  • 70841 - Ticket Dashboard: “All Sites” filter label disappears for other sites
  • 70916 - Collaboration: “Just Like You” modal has untranslated text
  • 71228 - Stored XSS on Portal on article creation
  • 71260 - Create sub-ticket trigger stored XSS on Helpdesk application version 7.5
  • 71669 - Help desk reponses plugin not installing
  • 71726 - Cannot modify ticket checklist
  • 71817 - Ticket Dashboard: Labor Time Spent not calculating properly?
  • 71905 - ticket dashboard not loading after update to 7.5
  • 72360 - ticket collaboration modal problems

Inventory

  • 34891 - Agent not reporting Last Logged in User/Owner until restart of service.

  • 49071 - Browse View groups aren’t sorted alphabetically

  • 65948 - Warranty Center widget still shows AD groups that have been deleted

  • 66780 - Rackspace: Stuck at scanning after adding account

  • 66795 - deleting networking device can orphan port_mapping causing app error when viewing devices

  • 68781 - “No such file… upgrade.log” on Remote Agent

  • 69612 - Inventory Device Location Discrepancy

  • 69683 - Application Error on Cloud Services Settings page

  • 69744 - Agent: Add support for detecting Vipre Business Agent on non-security center os

  • 69810 - Konica C3110 printer flip flopping/flapping in timeline

  • 69879 - Stored XSS via “add content” on dashboard

  • 70149 - Remove reference to https://shop.spiceworks.com from /dashboard

  • 70545 - Agent devices sharing serial of “OEM” are merged

  • 70551 - Add ability to edit the MAC Address of manually managed devices.

  • 70572 - Table view: “+” sign pushed to far left when no columns

  • 70635 - Cloned Devices Appearing as Duplicates/Unknowns

  • 70636 - Old device records are overwritten after new Cloned computer is scanned

  • 70810 - New agent installation overwrites existing agent device with new device info

  • 70891 - Stored XSS on ‘Timeline’ activity feed, 7.5 Desktop

  • 70972 - Stored XSS when creating a new purchase on cloud services

  • 70973 - Stored XSS on My Tools

  • 71133 - Finder replacing devices in inventory seemingly based on IP address only

  • 71243 - event tab not changing based on groups with table view

  • 71588 - translation error with software installed on

  • 71590 - “Others like this” not working in table view

  • 71776 - Finder should not vomit on bad ranges

  • 71777 - Add migration to remove scan range exclusions from settings.yaml

  • 71881 - Unresolvable host name exclusion cause Finder to crash

  • 71923 - Device updates imported by CSV don’t appear until Edit / Save performed on device

Platform

  • 65676 - add error message: too many users stops AD user import
  • 68442 - New Settings: offsite backup settings
  • 70422 - Unable to install multiple reports from App Center
  • 71172 - Remote agent settings missing 2 hours
  • 71182 - wording corrections on backup settings
  • 71221 - Settings->User Accounts should only load Admins
  • 71291 - Cannot edit a report after search
  • 71292 - Search bar in reports is not working properly
  • 71408 - Unable to install reports from Community
  • 71595 - Setting to disable Intercom messages missing in 7.5
  • 71647 - Typo on /settings/data-backups
  • 71653 - Settings: Monitors and alerts delivery method option doesn’t save in 7.5
  • 71696 - Proxy Settings Disappearing
  • 71697 - Add migration to remove invalid scan range
  • 71698 - Settings - Monitors and Alerts email settings radio button does not remember the option set
  • 71784 - Sync with AD Server settings not saving in new settings pages
  • 71788 - Update OpenSSL in Desktop
  • 71847 - Incoming Email Setting Won’t Stay Disabled

Download the latest version here: www.spiceworks.com/download

More information on security bulletins can be found here: http://community.spiceworks.com/support/security-center/

2

Any update on when issue 63036 will be resolved? I have a primary user that can’t submit help tickets but everyone else can - it is killing me! nccSusie

3

Hi,

Application not showing the availability of the latest update:

Update.jpg

4

After updating to this version, facing an issue when clearing the alert under inventory, the screen does not refresh automatically. On Manual refresh, the cleared alerts do not show.

Anyone else facing the same issue?

5

I’ve noticed that the application no longer picks up new releases. I subscribed to “Release Notes - Desktop Apps” so I get an email when an update is released.

6

@Adish - Spiceworks “phones home” once a day, so sometime it can take up to 24 hours before the app knows about the updated version.

When you clear the alert on the inventory, would you check to see if there are any javascript error in the browser console?

7

I’m not sure where feature requests go but it would be nice/convenient to have access to the help desk responses when creating a ticket as an admin, especially now that the plugin has been integrated into the base product.

8

If we already use Help Desk Responses do we need to remove the plugin? Is the configuration staying in the Apps area? I didn’t notice any changes to the plugin and I was running an out-of-date version. For some reason, the system didn’t tell me about the 2.103 update…

9

Hey Greg, great suggestion. We have a section for feature requests where other users can comment and vote on them as well: http://community.spiceworks.com/feature_request

Add some screenshots and some ideas on how you want it to work there. We regularly look at this list, and use it to improve the product

10

Hi HAPCAP, you shouldn’t have to remove the plugin if you already have it. The configuration is staying in the Apps areas for plugins and apps. If you over over the “Help Desk Response” there will be a “Configure” link that you can click to modify the responses.

Screen_Shot_2015-12-31_at_10.11.57_AM.png
Screen_Shot_2015-12-31_at_10.11.57_AM.png800×306 58.5 KB

As for not getting the notification for the update…that might be a bug. Reach out to support on that one. They may already know about it, if not they can get a bug in our system for it
11

Cool. I use the plugin all the time and just wanted to make sure I didn’t need to change any procedures. Will the plugin still get updates independent of SW? Or will it be updated with new SW releases?

12

Plugins and apps will still be updated independently of SW…all that lives in the App Center now for that exact reason :slight_smile:

13

@Bill C: Noticed that certain alerts do result in refresh of the list. Alerts like cloud services (google apps, aws, etc.) result in refresh of screen where as alerts related to software installed on desktop/laptop do not result in refresh of the list. Will get back to you on the javascript error.

14

Domain manual rescan issue is persisting for me in this version also.

15

After update, TABLES are not visible on helpdesk form, before publishing there is table, after it dissapear :frowning:

sp1.png
sp1.png597×820 47 KB
16

yay for the shop.spiceworks.com fix!

17

@Bill C: No javascript errors reported at the time of clearing the alert.

18

Hi Marcin7920, looks like that’s a plugin that’s out of date, as we don’t natively support tables in the comments. Check out the plugin to see if there is an update in Settings > Manage Apps. You may need to reach out to the developer of that plugin to see if they will update for you.

19

"69683 - Application Error on Cloud Services Settings page

http://xxxxxxxx/settings/inventory/cloud-services

Still keeps loading forever…

71847 - Incoming Email Setting Won’t Stay Disabled

Not fixed here.

20

Hi Marcin, yes I reproduced that bug and have logged an issue (#72817). Thanks for reporting this.