Access 2016 Multi-User Database: Problem Printing Form

pass-the-tylenol · 2018-04-02T19:45:12.000Z

I have an odd issue with one particular user who’s part of a group with multi-user access to an Access 2016 database. She has a form which, when printing, will crunch together text and data fields in the printed output. However, when her colleagues print the exact-same form to the exact-same printer, the fields are laid out properly in the output. Both are running Win 7x64 Pro machines and Office 2016 (x64).

I haven’t touched Access for years, so this is a bit of a head-scratcher for me. If anyone can shed any light on this, I’d be grateful.

TIA

paulfitzpatrick3 · 2018-04-02T19:50:04.000Z

Is she printing a Form or a Report? Have you checked he Printer Settings? Maybe she has a different default paper size, margins etc…

larryshanahan · 2018-04-03T10:01:39.000Z

Do a print preview first on the affected user’s workstation and see what happens. They might need to tweak their local print settings (not printer properties).

pass-the-tylenol · 2018-04-03T15:20:21.000Z

Apologies for the tardy reply. When I looked into this further, it seems as if the form itself, as well as the prints, is affected. The fields don’t show up properly on her screen, as well as the print-out. I did a cross-comparison on printer settings between the affected machine and another user, and everything is the same between the two.

So, it seems as if the screen output is the issue and not the actual print per se, but I’m still scratching my head on this one.

paulfitzpatrick3 · 2018-04-03T15:27:46.000Z

Are you actually printing the Form? If you’re printing then you should be printing a Report. Have you tried giving her a new copy of the DB? Sometimes Access becomes corrupt and does really stupid things that make no sense. Another thing to check is her Locale settings in Windows, I’ve seen issues where different numbering systems cause issues. For example, the system Date format can really mess you up if it’s set to DD/MM/YYYY and you’re working in MM/DD/YYYY.

larryshanahan · 2018-04-03T16:32:19.000Z

Could be a missing/corrupted font on the oddball machine.

pass-the-tylenol · 2018-04-24T11:20:09.000Z

My apologies to all who offered suggestions on this thread. After spending lots of time trying to get a solid answer from the user, they finally turned around and told me not to bother; they’d print from another user’s PC. I’m sure we’ve seen this before, more than once at that, but it’s still aggravating.