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Ok so I’d love some input on this situation I’m trying to deal with. I have a client that has an older beefy MSI laptop with a dedicated graphics card in it. So he does a bunch of design work on it, and the laptop has 32GB ram, a gtx 765 mobile card, and he works off an SSD. He is having issues when working with larger files, he gets some glitching when he moves objects around in this program. I’ve run all my standard maintenance programs that typically help performance, but things didn’t help. No virus, no signs of insane cpu, ram, or hard drive loads. We thought maybe the card was old, as the computer is several years old, and ordered a replacement off ebay. Installed the new card, but things are pretty much the same as before, no measurable difference. At this point I have no idea what to look for, test, or replace, so I thought I’d throw it out here and see if anyone has any ideas. Thanks in advance for any advice.

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What version of Windows? Could be a recent patch/update that is causing this. It almost sounds like bad drivers or no drivers installed. Checked to see if there are newer ones out there?

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What program is the user using to design? It may have an option to work strictly on CPU vs GPU.

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What is the program? How large is the file? Check the performance monitor or task manager to check CPU and memory usage.

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It sounds like you’ve eliminated most of the possible problems on the operating system and hardware side. Is it possible that the software vendor released an update that broke things?

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The software is corel draw. I’ll take a look and see if it has some settings. The OS is windows 10. Resource monitor does not show any crazy spike in usage, so I’m at a loss. I installed the latest gpu drivers when I swapped cards, and beforehand as well. Thanks for the advice so far. Will report back.

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What about installing it on another similar laptop, or a different laptop/desktop to see if it’s an issue with the software or the hardware?

Again daft but I’m assuming the software meets the hardware specs on his laptop? With you saying it’s an ‘older beefier MSI laptop’ there’s a chance that the hardware may not be supported. I’ve had a similar issue with a Wallboard software which wouldn’t render correctly on a users laptop, and it turned out that the GFX and CPU were older versions that weren’t supported (CPU was a gen older than the min specs asked for).

If you’re able to re-produce the issue on another machine then it’s possible a problem with the software, in which case you might want to check Coral’s forums to see if there’s an update/reported issue or a patch for it.

If the issue only exists on his laptop then you might want to log a support ticket with Coral to see what they advise, or use this opportunity to replace his laptop with a newer model.

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Capacity of C: drive vs free space?
Page file setting?
Test with AV disabled?
HW diagnostics on laptop?
Test with different user account?
All else fails - contact software vendor.
Good luck!

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" he gets some glitching when he moves objects around in this program".…this should have given you a clue…it ONLY slows down when in the program (and not in any other operation or services), meaning the program has become a bit too high end for the graphics card to handle.

Remember most if not all of these software update regularly and with time, the newer updates can become too hard for the card to handle like changes in the way the software renders etc.

If he was using the same software with no issues before (which am guessing he was), my bet is that there are new updates that installed recently.

You mentioned ordering a replacement, same specs and all…you should try a bigger & more powerful spec card and am sure it will handle anything you throw at it.

Bottom line; it is the graphics card…

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What version of CorelDraw (I’m surprised they still make this!)? How big is the file that he’s working with? Is it the graphical elements that’s slow or context menus as well? Is it only when he works from a larger file or is it everything in CorelDraw?

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Would agree tomkyalo, sounds like a graphics card upgrade is in order.

@tomkyalo

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