1

The uninstalled applications in the time line are incorrect. example below

  • http://zcap33:9675/admin#

    0 Applications installed on Desktop * zcap25 *

    View Device
    Jan 06, 2009 @ 04:06 am

  • http://zcap33:9675/admin#

    76 Applications uninstalled from Desktop * zcap25 *

    ATI Control Panel
    ATI Display Driver
    Adobe Acrobat 8 Professional - English, Fran�ais, Deutsch
    Adobe Acrobat 8.1.2 Professional
    Adobe Flash Player ActiveX
    Apple Mobile Device Support
    Apple Mobile Device Support : 2.0.1.5
    Apple Software Update
    Bonjour
    Bonjour : 1.0.104
    Broadcom ASF Management Applications
    Broadcom Advanced Control Suite
    Canon Cover Sheet Editor
    Capital IQ Excel Plug-in
    Compatibility Pack for the 2007 Office system
    Dell SAS RAID Storage Manager : v1.16-00
    Diskeeper 2008 Professional
    Document Manager Lite
    EMBASSY Security Center
    EMBASSY Trust Suite by Wave Systems
    ETS Launch Pad
    ETS Upgrade
    GDR 3068 for SQL Server Tools and Workstation Components 2005 EN
    Java Runtime Environment
    Java™ 6 Update : 2
    Java™ 6 Update : 3
    Java™ 6 Update : 5
    Java™ 6 Update : 7
    Java™ SE Runtime Environment 6 Update : 1
    LiveUpdate : 3.3
    Microsoft .NET Framework 2.0 Service Pack : 1
    Microsoft .NET Framework 3.0 Service Pack : 1
    Microsoft .NET Framework : 1.1
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft MapPoint North America : 2006
    Microsoft Office Professional Edition : 2003
    Microsoft SQL Server 2005 Express Edition
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server Desktop Engine
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files
    Microsoft SQL Server VSS Writer
    Microsoft Silverlight
    Microsoft Silverlight : 1.0.30716.0
    MobileMe Control Panel
    NTRU Hybrid TSS : v2.0.25
    OMCI
    Private Information Manager
    QuickTime
    QuickTime : 7.50.61.0
    Roxio DLA
    Roxio Express Labeler
    Roxio RecordNow Audio
    Roxio RecordNow Copy
    Roxio RecordNow Data
    Secure Update
    Security Wizards
    Sonic Update Manager
    Symantec Backup Exec System Recovery
    Symantec Backup Exec System Recovery Management Control
    Symantec Endpoint Protection
    Wall Street Office
    Wave Support Software
    WebEx
    WebFldrs XP
    WinZip
    Windows Genuine Advantage Notifications : 1.7.0018.5
    Windows Imaging Component
    Windows Internet Explorer : 7
    Windows Presentation Foundation
    Windows Rights Management Client Backwards Compatibility SP2
    Windows Rights Management Client with Service Pack : 2
    Windows Search : 4.0
    Windows XP Service Pack
    iTunes : 7.7.1.11

    View Device
    Jan 06, 2009 @ 04:06 am

  • http://zcap33:9675/admin#

    1 Application installed on Desktop * zcap08 *

    Microsoft Office Professional Edition : 2003

    View Device
    Jan 06, 2009 @ 04:06 am

  • http://zcap33:9675/admin#

    102 Applications uninstalled from Desktop * zcap08 *

    ACT!
    ACT! Standard : 9.0
    ATI Control Panel
    ATI Display Driver
    Acrobat.com
    Adobe AIR
    Adobe Acrobat 8 Professional - English, Fran�ais, Deutsch
    Adobe Acrobat 8.1.2 Professional
    Adobe Flash Player 9 ActiveX
    Adobe Flash Player ActiveX
    Adobe Reader : 9
    Adobe Shockwave Player
    Apple Software Update
    Big Fish Games Client
    Broadcom ASF Management Applications
    Broadcom Advanced Control Suite
    Canon Cover Sheet Editor
    Compatibility Pack for the 2007 Office system
    Dell SAS RAID Storage Manager : v1.16-00
    Diskeeper 2008 Professional
    FaxFinder Client Software
    GDR 3068 for SQL Server Tools and Workstation Components 2005 EN
    Google Earth
    Google Updater
    Google Updater : 2.2.1229.1533
    Internet Explorer
    Java Runtime Environment
    Learn.com CoursePlayer
    LiveUpdate : 3.3
    MSXML 4.0 SP2 Parser and SDK
    Microsoft .NET Framework 2.0 Service Pack : 1
    Microsoft .NET Framework : 1.1
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Business Solutions-Great Plains Watson
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Office Access MUI (English) : 12.0.4518.1014
    Microsoft Office Access MUI (English) : 2007
    Microsoft Office Access Setup Metadata MUI (English) : 12.0.4518.1014
    Microsoft Office Access Setup Metadata MUI (English) : 2007
    Microsoft Office Excel MUI (English) : 12.0.4518.1014
    Microsoft Office Excel MUI (English) : 2007
    Microsoft Office InfoPath MUI (English) : 12.0.4518.1014
    Microsoft Office InfoPath MUI (English) : 2007
    Microsoft Office Outlook MUI (English) : 12.0.4518.1014
    Microsoft Office Outlook MUI (English) : 2007
    Microsoft Office PowerPoint MUI (English) : 12.0.4518.1014
    Microsoft Office PowerPoint MUI (English) : 2007
    Microsoft Office Professional Plus : 12.0.4518.1014
    Microsoft Office Professional Plus : 2007
    Microsoft Office Proof (English) : 12.0.4518.1014
    Microsoft Office Proof (English) : 2007
    Microsoft Office Proof (French) : 12.0.4518.1014
    Microsoft Office Proof (French) : 2007
    Microsoft Office Proof (Spanish) : 12.0.4518.1014
    Microsoft Office Proof (Spanish) : 2007
    Microsoft Office Proofing (English) : 2007
    Microsoft Office Publisher MUI (English) : 12.0.4518.1014
    Microsoft Office Publisher MUI (English) : 2007
    Microsoft Office Shared MUI (English) : 12.0.4518.1014
    Microsoft Office Shared MUI (English) : 2007
    Microsoft Office Shared Setup Metadata MUI (English) : 12.0.4518.1014
    Microsoft Office Shared Setup Metadata MUI (English) : 2007
    Microsoft Office Word MUI (English) : 12.0.4518.1014
    Microsoft Office Word MUI (English) : 2007
    Microsoft SQL Server 2005 Express Edition
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server Desktop Engine
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files
    Microsoft SQL Server VSS Writer
    Microsoft Silverlight
    Microsoft Small Business Financials Runtime Enhancements
    Microsoft Software Update for Web Folders (English) : 12
    Microsoft Software Update for Web Folders (English) : 12.0.4518.1014
    OMCI
    PrintMaster� Platinum : 8.0
    QuickBooks Enterprise Solutions : 18.0.4005.606
    QuickBooks Enterprise Solutions : 8.0
    QuickTime
    Roxio DLA
    Roxio Express Labeler
    Roxio RecordNow Audio
    Roxio RecordNow Copy
    Roxio RecordNow Data
    Security Update for 2007 Microsoft Office System : KB955936
    Security Update for Microsoft Office system : KB951808
    SetPoint
    Sonic Update Manager
    Symantec Backup Exec System Recovery
    Symantec Backup Exec System Recovery Management Control
    Symantec Endpoint Protection
    WebFldrs XP
    WinZip : 11.0 (7313)
    WinZip : 11.2
    Windows Genuine Advantage Notifications : 1.7.0018.5
    Windows Internet Explorer : 7
    Windows Rights Management Client Backwards Compatibility SP2
    Windows Rights Management Client with Service Pack : 2
    Windows Search : 4.0
    Windows XP Service Pack
    iTunes
    imageWARE Document Manager Client

    View Device
    Jan 06, 2009 @ 04:06 am

  • http://zcap33:9675/admin#

    0 Applications installed on Desktop * zcap05 *

    View Device
    Jan 06, 2009 @ 04:05 am

  • http://zcap33:9675/admin#

    1 Application
3 Spice ups
2

This looks very weird. What version of 3.5 do you have?

We released the final version last night. Would you mind downloading and installing Spiceworks.exe from our website and checking if this is still happening?

3

Version 3.5.30280

4

Does it in the new version as well. 3.5.30411

5

I have experienced this as well using both Beta 4 and Beta 5.

One machine had applications uninstalled, then reinstalled on the following day’s scan. However, it reports one application that was not reinstalled although I can verify through remote registry that is indeed installed.

6

Jon,

Which application wasn’t reported as installed? Did you have this problem with one machine only?

Dusty,

Do you have this uninstall problem with all of your computers? What do you do when this happens? Is Spiceworks just running a scan? Do you run Spiceworks 3.5 with a database you copied from a 3.2 install? What do you see on the Timeline when you go to one of these devices and do a refresh (wait a few minutes for the scan to complete). Can you check the Timeline of the device summary panel? Please expand all entries (except the Applications Uninstalled ones since those will take up all the space) and post a screen shot about what you see.

7

Dusty,

One more thing to check. When you see the Applications Uninstalled Timeline entry for a device, please check the Software tab on the device summary panel. Do you see any software listed there?

8

I have had this problem on several computers. I would have to say no more than 10 so far.

This is what has happened:

Today- http://healthhelp/inventory#

10 Applications installed on Desktop * dsp33 *

Google Toolbar for Internet Explorer
IBM iSeries Access for Windows
Intel(R) Extreme Graphics 2 Driver
LiveReg : 2.1.5.1502
LiveUpdate : 3.1.0.99
Software Setup
WinZip : 9.0 (6028)
Windows XP Service Pack : 20040803.231319
hp deskjet 6122 series
hp print screen utility

View Device | Remove
2009, Jan 15 @ 08:21 am

This Past Week- http://healthhelp/inventory#

13 Applications uninstalled from Desktop * dsp33 *

Google Toolbar for Internet Explorer
IBM iSeries Access for Windows
Intel(R) Extreme Graphics 2 Driver
LiveReg : 2.1.5.1502
LiveUpdate : 3.1.0.99
Microsoft Office PowerPoint Viewer : 11.0.8168.0
Microsoft Windows XP : 5.1.2600
Software Setup
WinZip : 9.0 (6028)
Windows XP Service Pack : 20040803.231319
hp deskjet 6122 series
hp deskjet : 1.01.0000
hp print screen utility

View Device | Remove
2009, Jan 14 @ 01:55 pm

Earlier- http://healthhelp/inventory#

0 Applications installed on Desktop * dsp33 *

View Device | Remove
2009, Jan 07 @ 11:57 am

PPT Viewer 2003 is definitely installed (verified in registry).

9

When you get to the software tab of dsp33 device and search for Microsoft Office PowerPoint Viewer, do you see it there? If yes, do you have more than one version of it? What’s the version number?

If you refresh the device, do you get new software installed and uninstalled timeline entries?

Could you please send me the finder_re.log file that gets generated during the refresh. Please make sure the refresh is complete.

10

It does show up. See attached screenshot.

A refresh does not show any changes in the timeline, other than Adobe 6 being removed and Adobe 9 being installed (which is correct).

11
2 Applications uninstalled from Desktop * zcap24 *

ATI Control Panel : 6.14.10.5180
ATI Display Driver : 8.223-060207a3-031359C-Dell

View Device | Remove
Jan 15, 2009 @ 02:14 pm

This Past Week- http://zcap33:9675/view/Workstations/devices#

40 Hotfixes uninstalled from Desktop * zcap24 *

KB403742
KB835221
KB891122
KB892130
KB892130
KB893803
KB905474
KB911564
KB915800
KB917734
KB923789
KB925398
KB925672
KB927978
KB928090
KB928366
KB931768
KB931906
KB931906
KB93313
KB933566
KB933579
KB936181
KB936782
KB937143
KB938127
KB939653
KB942615
KB943729
KB944533
KB947864
KB948109
KB950759
KB951072
KB952069
KB953838
KB954154
KB954430
KB956390
KB958215

View Device | Remove
Jan 14, 2009 @ 12:07 pm

12

I installed the ATI although it says I uninstalled them

13

Jon and Dusty,

You may be in a situation described in the following thread and you just discovered it because of the timeline makes it visible.

http://community.spiceworks.com/topic/25297

It looks like refresh helped Jon’s situation, so please look at the following post for instruction on how to refresh every device from the command window.

http://community.spiceworks.com/topic/25297?page=1#entry-82551

I suggest to run a regular scan after that and see if there are any new weird software install and uninstall timeline entries generated.

14

DustyB wrote:

I installed the ATI although it says I uninstalled them

Were there an earlier version of the ATI applications installed on the machine before? When you install a new version, Spiceworks displays it as the uninstall of the previous version and an install of a new version.

15

No there was no ATI Software on the system. I installed it and it said I uninstalled it in the timeline window