1

Hey I created another admin, and want to create tickets and assign them to him. I cc myself on them so that I know it’s out there, but neither I or the other admin gets the notification of an assigned ticket in our e-mails. The e-mail settings works, I hit save in the e-mail settings and I get the test e-mail. The other admin does the same and they get a e-mail notification. We also getting the e-mail notifications about alerts in the network, etc. Any reason we don’t get notifications of tickets assigned to us?

2 Spice ups
2

Have you checked these settings - http://puu.sh/a3Tvo/ba4fdb249c.png ? if you are getting emails in other areas I would assume that your settings are configured correctly for the email portion of the Helpdesk. Hope this helps.

3

These are my current settings:

2014_07_09_13_32_46_Spiceworks_Help_Desk_Settings_Aurora.png
2014_07_09_13_32_46_Spiceworks_Help_Desk_Settings_Aurora.png1153×663 25.8 KB
4

make sure these settings are setup as well - http://puu.sh/a3Xlp/c9de469cba.png

5

Current settings:

2014_07_09_13_40_29_Spiceworks_User_Accounts_Aurora.png

6

you have a mailbox that the tickets go to…are you forwarding those emails to a DL for you and your other techs?

7

Hmm, DL?

8

Distrubution list

9

Just out of curiosity, is the creator of the ticket an admin as well?

Spiceworks has some logic to prevent admins from notifying admins about tickets created by admins. Are you testing with end-user tickets?