I have a meeting room that’s using a Logitech Rally Pro conferencing system that’s having issues with the in room sound. If the in room attendees play a video and the external attendees then share a video or are loud enough for a sustained period, the in room sound starts to cut out (meaning that it gets very low, and will only hear individual notes/syllables). Now if I’m in room, and play a video, it comes through the speakers fine, even if the audio from the meeting is still having issues. This has been experienced in Zoom, Teams, and Boardable.<\/p>","upvoteCount":3,"answerCount":13,"datePublished":"2024-10-22T16:54:26.507Z","author":{"@type":"Person","name":"jason2192","url":"https://community.spiceworks.com/u/jason2192"},"suggestedAnswer":[{"@type":"Answer","text":"
Advertisement
I have a meeting room that’s using a Logitech Rally Pro conferencing system that’s having issues with the in room sound. If the in room attendees play a video and the external attendees then share a video or are loud enough for a sustained period, the in room sound starts to cut out (meaning that it gets very low, and will only hear individual notes/syllables). Now if I’m in room, and play a video, it comes through the speakers fine, even if the audio from the meeting is still having issues. This has been experienced in Zoom, Teams, and Boardable.<\/p>","upvoteCount":3,"datePublished":"2024-10-22T16:54:26.626Z","url":"https://community.spiceworks.com/t/audio-issues-in-meetings/1133067/1","author":{"@type":"Person","name":"jason2192","url":"https://community.spiceworks.com/u/jason2192"}},{"@type":"Answer","text":"
Advertisement
Because it’s an issue with several apps, might want to see if there are driver or other updates for the device.<\/p>","upvoteCount":1,"datePublished":"2024-10-22T23:55:19.565Z","url":"https://community.spiceworks.com/t/audio-issues-in-meetings/1133067/2","author":{"@type":"Person","name":"livinginatechworld","url":"https://community.spiceworks.com/u/livinginatechworld"}},{"@type":"Answer","text":"
It sounds like you’re experiencing an issue with the audio processing on your Logitech Rally Pro system during conferencing calls. This could be due to a variety of reasons such as settings within the conferencing software, the system’s audio configuration, or a hardware issue.<\/p>\n
Here are some steps you can take to troubleshoot the problem:<\/p>\n
\n
\n
Check the audio settings in the conferencing software (Zoom, Teams, Boardable) to ensure that the correct microphone and speakers are selected, and that automatic volume adjustment is turned off.<\/p>\n<\/li>\n
\n
Look into the Logitech Rally Pro system settings to make sure that the microphone input levels are set correctly and that any noise suppression or echo cancellation features are configured properly.<\/p>\n<\/li>\n
\n
Ensure that the firmware for the Logitech Rally Pro system is up to date. Firmware updates often resolve known issues.<\/p>\n<\/li>\n
\n
Test the system with different cables and ports to rule out any potential connection issues.<\/p>\n<\/li>\n
\n
If possible, try using the system with a different conferencing service or a different computer to see if the issue persists.<\/p>\n<\/li>\n<\/ol>","upvoteCount":0,"datePublished":"2024-10-23T07:40:17.450Z","url":"https://community.spiceworks.com/t/audio-issues-in-meetings/1133067/3","author":{"@type":"Person","name":"Brucejyc","url":"https://community.spiceworks.com/u/Brucejyc"}},{"@type":"Answer","text":"
