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Hey guys I am having a weird printing problem that is driving me crazy…I am NOT able to print any PDF’s at all…this is only happening on 2 computers…(Windows 7 64 bit), other computer with Windows 7 64 bit can print fine to the same printer…when i try to print nothing happens, no error messages, no progress bard…nothing, it just doesn’t print… I have tried printing from other pdf readers such as fox it and the problem still happens…i have tried using different printer drivers too…i uninstalled and reinstalled adobe acrobat and same problem…i tried using adobe reader and same problem…i tried printing to different printers and same problem…ugh .i just cant print pdf’s no matter what application i use…i am able however to print any other type of file (word, excel etc)…any suggestions please???

@Adobe

9 Spice ups
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Is it all PDF’s or just certain ones? When you go to print a PDF, go to the advanced button & select “Print as Image” - see if that helps.

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Is this a password protected PDF? Not sure if it works like Office, but protected office documents cannot be printed until it is enabled.

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it happens with all pdf’s…i do not see an option to print as an “image” on my printer properties…

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none of the pdf’s are password protected and under “document properties” printing IS allowed

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You need to press the Advanced button, not properties.

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oh yes I see it now Rusty, I clicked on the print as an image option but still nothing :frowning:

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Nothing like an Adobe product to bring out the comments. :wink:

Ditto on the “print as image” suggestion. Also try single page print. Postscript drivers and options if it exists. Those three come to mind, as well as, a few of the suggestions listed here.

http://kb2.adobe.com/cps/316/316508.html

At worst, you could run process monitor (procmon) with filters to see where it hangs up on the local machine.

If it helps…

3 Spice ups
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if you log on with a diferent account on the faulty pc and try to print an adobe file?

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Ashton, tried those things and no luck :frowning: Thanks for the suggestions…

Dan, the problem happens no matter who is logged in…(remember it happens to 2 computers)…

Frustrating!..maybe it is because I have version 8? I know that 9 is the latest version…but as i said the problem happens even if i try to print pdf’s using other non adobe programs such as fox it reader

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Carlos - I could probably throw out ideas all afternoon, so I hope I’m not wasting your time. It seems like its not a document issue as it occurs on all .pdfs and print as image didn’t work. You’ve tried different drivers, so that shouldn’t be it. I don’t think it has anything to to do with Acrobat 8 as I can print fine from my version 8, all though it certainly wouldn’t hurt to verify you have the latest updates in. My sense is registry or spooler. So here is couple more suggestions. Easiest to hardest.

  1. Stop/Start printer spooler service.

  2. See if problem occurs printing to file, using Adobe, Foxit, PDF reDirect, or CutePDF.

  3. Uncheck the the Print and Document Services feature in the Programs and Features applet, reboot, and recheck.

  4. Check the service dependencies in HKLM\System\CurrentControlSet\Services\Spooler registry key and compare with working machine.

  5. Run Process Monitor. Capture just when you print the pdf. Find acrobat.exe, right click, and select include. That will clean out the rest of the entries. Compare against a working machine or take note of entries not labeled success to perhaps point you in the right direction. I’ve been lucky with this before.

Just a few ideas…

4 Spice ups
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Are you receiving an error message? If so please report it.

What if any are the errors/alerts in event viewer?

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Ashton,

Thanks for the suggestions, I have tried them with o luck (have not made the comparison with other systems though because I found some info on the event viewer that perhaps may help? (Thanks Brian).

Here are the images, I get the 2 error messages every time I try to print a pdf file:

Capture.PNG

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second image here

Capture2.PNG

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Problem Solved! Ashton you were correct about the Post Scrip drivers…I could have sworn I had tried them already with no luck…anyway I downloaded the drivers from the printer manufactures website (PS) and bingo! I am now able to print pdf’s…Thanks so much to everyone!

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I’m glad it worked out for you Carlos.

I’m sure there will be plenty of opportunities to return the favor. :wink:

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Glad to hear it.

Great suggestion Ashton_B!

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Hi,

this is a longshot but uninstalling Adobe does not fully remove it from the registry.

Make sure you dont have both Adobe writer and reader, if so, uninstall both of them.

Then open registry editor and remove any key for Adobe reader/ writer (can take some time if multiple profiles exist on the PC.

Once done, make sure no other folders remain in program files, reboot, reinstall Adobe reader and try again

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My problem is similar but slightly different.

  1. I can print PDF when I login as admin but when a standard windows user try to print I do not get list of printer box and. the Adode just hangs. But I can print from Word, Excel etc without any problem

  2. Sometime some update in windows makes it work but I am not able figure what update and how it starts working but if I restart my laptop, I start experiencing the same problem.

  3. This has been going for last 2 months. I have windows 7 64bit.

  4. I have re-installed adode, chrome.

1 Spice up
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Hi Pramod,

This seems to be a permission issue to me. What version of Acrobat are you using?

Was it working fine before? How many users are affected with this issue?

From the regular windows user account, right click Acrobat and select ‘Run as Admin’ and then try printing and check.

Regards,

Ravi