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Hi, I’m having problems using my new Earbay BT68 headset.

I’m using the headset via Bluetooth on a Windows 11 desktop PC. I get the headset connected without any problems.

If I go into settings and test input and output, they both sound fine.However, if I try and use the headset in WhatsApp then when I test the input, my voice sounds very distorted.

I get the same result if I log onto my work PC via VDI and use Teams.The headset seems to work fine with my mobile so I assume it is something to do with the configuration on my desktop.

Looking for some help to resolve this.

Thanks in advance

5 Spice ups
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I have a standard USB headset (logitech) that does NOT work at all for certain apps. The app (Google Meet, in this case) sees the devices, swears it works, passes all the tests, but less than two minutes into any Google Meet meeting, the mic cuts out and refuses to work, five minutes in, the speakers are gone, too…works fine for days in Teams or Zoom…

I’d suggest trying different apps, see if it works better for some than others.

1 Spice up
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Try these driver which is mentioned below some of the devices will not support a2dp drivers but virtualization will support that advanced drivers so you are able to use it in VM.

1 Spice up
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Thanks. I tried the A2DP driver but this hasn’t resolved the problem.

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Watsapp app or web ??
Did you try in like Google Meet or some browser based conference to see if it is some input controls ?

Then what machines is that as now the issue seems to be on

  • that machine with watsapp
  • your work machine with teams
  • VDI session with teams

Did you try with other BT earpieces or wired ones also ?

Are there system tools like Dell/HPe Optimizers or voice cut-overs (so that voice into mic does not come out of speaker causing loops) ?

1 Spice up
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Thanks for the advice received. I think I’ve managed to get my issue sorted now.

I restarted my PC and tried using the dongle that came with the headset for one last time. At first, there was no sound coming from the headphones but then it started working and sound was input without the distortion. Not sure what made it work but I’m happy now.

1 Spice up
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Great! Glad to hear you’ve gotten the sound worked out!