1

HI,

I have a weird one for you. We have an IVR system with one of our databases. In our Mitel controller we have 8 analog lines. We have a hunt group setup with those 8 analog lines all being members. That works.

Here is the problem. We have another DID number where when called it appears to forward the caller to the hunt group. But I can’t find where in the Mitel controller that automatic call fowarding is configured. It isn’t a separate hunt group. Any ideas where i can look for the configuration of that number?

thanks!

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2

How does that DID terminate differently than the analog lines? PRI?

Is it possible it’s being forwarded at the carrier level?

3

Definitely not done at carrier level.

I guess technically, all inbound numbers enter our Mitel from on 1 PRI from the carrier. The Mitel’s programming designates what number does what. Meaning some numbers goto IP sets. Some numbers are tied to the analog card(s) in the Mitel.

I just can’t find where in the Mitel how this number is programmed. Its not listed under my analog lines. It’s not listed under my IP set lines. It’s listed under the normal Hunt Group. But if you actually called it, both internally and externally, it is forwarding to the Hunt Group.

4

The DID routing info is in the Call Routing Table. In the DB Programming:

  1. Go to System → Trunk Related Information → Call Routing Tables

  2. Then select the table that holds your DID Numbers (it’s probably #1)

  3. Find the DID number in question and see where it is routing to (it will be in the “Ring-In Destination” column)

Check if it is routed to ring into the Hunt Group. If not, then check to see what it is routed to and see if THAT destination contains the hunt group in the associated extensions or the forwarding options.

Let me know what you find.

5

The Mitel 3300 controller has a web portal for administration. There isn’t just a table of DIDs. All the menu options relating to hunt groups, call routing, etc have been looked at. that number doesn’t show anywhere that i can find.

6

Found it. There is section for system level speed call programming. the missing DID is there.

thanks for the suggestions

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