Can't Search Emails in MS Outlook

[imzawan]

Pls check the attached image, few days before suddenly all users facing this issue.

We have Exchange On premise environment and all users are accessing emails through Internet.

mail.company.com

This error is appearing when every user is trying to search emails “Something went wrong and your search couldn’t be completed” but they can see all emails after clicking on the below option “Let’s look on your computer instead”

Note: There is no issue while using emails on personal devices like home laptop, Android / IOS outlook etc and also webmail OWA Is working perfectly.

The error is only appearing on Company devices those are joined to the domain (Laptops & Desktops) and used inside the office. (Mostly used outlook version 2016 and 2019).

Even when users are trying to use Company’s laptops from their personal hotspot or any other public networks in their home they are facing the same problem.

Pls advise, it’s an outlook update issue? if yes, could you please suggest which update is missing for outlook 2016 and 2019.

Thanks

[Rod-IT]

Check your services are running on exchange, I can’t remember which one it is, but one of them is for searching, if everyone is having the issue, this is likely where the problem lies.

What troubleshooting have you done, you’ve posted the issue, but nothing of what you’ve tried or what logs you’ve inspected for clues.

[naveenkatikam]

Hi ,

Step 1: Please check indexing status File > Options > Search, and click “Indexing Options”
Step 2: Rebuild Index if index is enabled in “Indexing Options”
Step 3: Check Windows Search Services.
Step 4: Try below command outlook.exe /resetnavpane

[kchamburglar]

yep i remember everyone with their 5GB mailboxes always having to rebuild indexing

[somedude2]

Ahh, yes, the save-all-my-email time bomb ;p

[Jay-Updegrove]

It’s always a good thing to keep emails for CYA reasons…until Legal comes down with a “discovery request” and then it isn’t…

[roeds (REDEOR)]

Check if Cached Exchange Mode is enabled, and try increasing the sync duration. It will eat more disk space, but it can help improve performance.

[roeds (REDEOR)]

Ah yes, CYA. Be diligent with everything you do—keep a clear, black-and-white record. Any official communication should go through email, not MS Teams or other messaging apps.

[Jay-Updegrove]

And if your org allows archiving, manually archive the stuff that’s REALLY important…set the rest to auto-archive to a different .PST file (or even remove after X-Date) and move on.