I am doing some (volunteer) work for a local school for children with special needs. They have a person who they call to fix broken equipment, and have hired in outside help for a few one off projects, but have no IT department. The IT documentation consists of one post-it-note with three passwords on.
I am in the process of logging all of the changes that I am making, as well as documenting everything that I discover. The other piece of work is a network map, but I will move onto that next.
Does anyone have any suggestions? Or templates to share? I have posted a redacted version of what I have started. It is very much a draft version, and some of it doesn’t make sense.
A password database is also a necessity.
https://docs.google.com/spreadsheets/d/e/2PACX-1vS6XqW7VhwAIvnvnqG4pi6j_cQem968arzGgxsYeXH6DBOqjR0xBZ61G12WDjkUNIYs9J8WBtjlGf1s/pubhtml
7 Spice ups
Neally
(Neally)
2
But have you?
EDIT: I see you edited your post lol
I don’t have a tempalte I can share, but when I used to work for an MSP it’s basically the onboarding / discvcovery process that needs to happen here.
I’d start with an nmap sweep in the IP range and go from there.
Maybe look into a free wink wink ticketing system where you can track changes and requests?
onboarding checklist:
Final contract details
Customer contacts
Administrative passwords
Service tier or support level
Inventory of IT equipment, including mobile devices, network appliances and backup systems
Current software license contracts and business applications
Existing agreements with internet service providers and managed service providers
Active documentation for current systems and the network infrastructure, including backup routines, VPN access and firewall configuration
Compliance requirements
Hours of operations (for each location, as well as availability for WFH environments)
Third-party support in tech-related areas, including physical security, printers, VOIP devices and teleconferencing tools
Hardware warranties
Leasing and service contracts
