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We imaged a few new computers and purchased retail license keys for Office 2010. When we pushed the image to the new machines Office 2010 was installed during the process. Now the same license key for the master image is on all the computers that had the image installed.

What I have done so far includes opening excel or word and clicking File>Help and some websites said in this help menu the activation can be changed under product activation. Not the case.

I also tried to use the CD to Change the product key and that didn’t work either.

Another attempt included the registry. I deleted the registration key and subkeys and it still uses the license from the master image and I am still unable to change the serial number. This is the key from the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Registration

Any suggestions would help because Microsoft wants me to pay for support on all these completely brand new licenses. Figure me that one.

Thanks

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in word, Click File>help, on the right side, you do not have a change product key link?

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Update. We also tried the uninstall and reinstalling method but Microsoft Office will not run the uninstaller. All the icons are messed up as well for any file associated with Office including excel and word. Even pdf icons are missing.

Please help.

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murpheous wrote:

in word, Click File>help, on the right side, you do not have a change product key link?

I already said that didn’t work in the original post.

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Was any other software included with the image, if so does it work?

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big12rich wrote:

Update. We also tried the uninstall and reinstalling method but Microsoft Office will not run the uninstaller. All the icons are messed up as well for any file associated with Office including excel and word. Even pdf icons are missing.

Please help.

The icon pictures are just messed up but word and excel and outlook can open up everything just fine.

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All the programs that were installed are working. Office is just being a pain.

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microsoft has a “fix it” for that problem

here is the kb article http://support.microsoft.com/kb/895456

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Randy i already deleted that key and subkeys and it still will not bring up the activation when it starts. The Fixit thing failed… Of course.

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Hi,

Have you tried deleting the Microsoft Office folders in AppData Local and Roaming?

Kevin

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If you’re on Windows 7, go to Programs and Features in Control Panel, right-click Office 2010 and select Change. ‘Enter a Product Key’ should show up there. At least it does on an Enterprise installation.

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Kevin,

Thanks for the response but that didn’t help at all. I deleted the local and roaming locations of the office folder under AppData for all the users that were listed.

Robert,

Thanks for the reply. I have tried this and every time I click change the install windows flashes and then disappears. When I try with the CD there is an error and will not do anything. I cannot even uninstall Office.

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Hi Robert,

There is a MSI Installer Tool that can be used remove the apps installed. Sorry removing the Microsoft Office folder under appdata didn’t work.

Kevin

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What is the MSI installer tool you are talking about. The Microsoft FixIt crashes when I download and install it.

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Most Microsoft application uses windows installer to install applications. MSI is the extension of these files. the application usually give you a list of all the msi application installed similar to control panel add/remove programs.

If the application was installed and windows installer was involve the app allows you to do an uninstall w/o needing to do it from the control panel.

your windows OS sounds corrupted, everything can’t be crashing. you may want to reinstall or update the windows installer package. the new version is 4.5.

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go to add remove programs and select change remove.

you’ll see a link for change product key

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My suggested method to correct:

  1. Run Revo Uninstaller (you can do this via flash drive and PortableApps). Use the Advanced option to rip out as much as possible of the leftovers.
  2. Manually delete the ProgramData and AppData folders, should they remain.
  3. Run Wise Registry Cleaner to verify all Office-related registry data is gone.
  4. Reboot and reinstall.
  5. Don’t attempt to image Retail licenses in the future. Check your license agreements. If memory serves, only Volume Licenses carry cloning rights. I know this is true for Windows licenses. I’m not certain whether it applies to Office.
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