I realize it's the last day of the month and quotas need to be met. 6 calls so far this morning (been in the office 2 1/2 hours). One was the always expected voip white paper offer, 4 were from vendors we currently use. They had no answer why they were calling me instead of my sales rep, only that my "number was on their list" when told we are already a customer. Guess their script didn't have a reply to that, 3 said thank you and hung up. One continued with their canned response.
Feeling irate and jaded, this is the activity that makes considering another vendor an option.
Do you tell your rep? Wait for X number of calls? Do nothing and stew in self misery of a ringing phone?
Cheers! Patti
18 Spice ups
Stark
(Stark)
2
If its a continued issue i would reach out to my rep. If its just a one time thing then id ignore it.
10 Spice ups
You answer your phone? : )
21 Spice ups
Almost all my calls go directly to voice mail. Our receptionist is fantastic about knowing who is expected and who is cold-calling. The ones that still get through, though, are quickly dispatched! I hardly have to touch the desk phone. I could probably switch to a soft-phone and clear real estate on my desk!
9 Spice ups
The way my phone/cell phone system is set up, I can’t avoid answering some of those calls. I’ve been practicing asking the caller how they are doing, telling them I’m not interested in their offer, then hanging up. Usually the caller is from a marketing company representing the vendor, so they don’t know the relationship. When I’m at my desk, if I don’t recognize the number, I gratefully press the “Send to voicemail” button.
Last week I got an email from a new sales person working for our primary vendor the day after I had canceled the service he wanted to talk to me about! That one threw me for a loop. I really wanted to tell him off, but found a way to politely clue him in to reality.
8 Spice ups
My cell is my “office phone”.. with spam filter set to high, so few cold calls. but so many vendor emails every morning that i just sit down and sigh.
5 Spice ups
Create a rule that dumps them into a folder called “to review” then ignore them 
4 Spice ups
I work for lawyers. They often call from client locations and not their cell so Iocal calls are always answered.
3 Spice ups
You need to release the wolves! 
Outpost.com Memorable Commercial (Band/Wolves) - 1998
I had not seen this until you shared it and I’ve watched it like a dozen times.
6 Spice ups
Lonny6654
(Lonny6654)
12
I can say for sure, repeated sales calls is a huge turn off. I stopped getting the “free kits” for cybersecurity due to the call volume from the vendors.
4 Spice ups
I get Linkedin messages from someone I’ve known for 20 years, worked with for 2 years and ALL the emails sounds like she doesn’t know me.
5 Spice ups
somedude2
(somedude2)
14
Absolutely mention to your Rep. They will not be pleased, this silliness
happens for the wrong reasons in the sales groups, and is a sign that one part of
their origination is clueless about what the other part is doing, and they shouldn’t be, or
some clever new brat is perfectly willing to snipe your Rep’s commissions.
We had that silliness happen with a large vendor, and several people got fired over it..
5 Spice ups
Hey @patti8216,
Thank you so much for sharing your experience. That sounds incredibly frustrating, and I’m really sorry you’ve had to deal with this. In my new role at Spiceworks, I get to support our partners with best practices and this is something I would want to bring to the attention of our vendor teams.
If you’re open to it, could you send me a private message with a few more details? If these are current or former vendors on Spiceworks, I’d like to look into this further and see if there’s anything we can do on our end to help ensure vendor outreach doesn’t feel intrusive or redundant, especially for already valued customers.
You’re awesome, and thank you for bringing this up as it’s created an important conversation and your input helps us make improvements.
3 Spice ups
When an unknown number calls me I just let it go to voicemail. My rule is “if the call is important they will leave a voicemail”. Hardly ever happens and if they do leave a voicemail and I hear it’s a sales call I ignore it.
4 Spice ups
100% this. I’ve got the front desk trained to put cold calls straight to voicemail. If they don’t leave a voicemail, they’re weeded out. If they do leave a voicemail, I listen until I’m sure I’m not interested and then delete it.
If a call does ring through, if I don’t know the phone number, I silence the call and they get to talk to voicemail.
4 Spice ups
We have caller ID. I ignore every call except those from coworkers. If I’m waiting on tech support or a vendor to call me back, then I will answer them. Otherwise, swipe to silence and it goes to voicemail.
2 Spice ups
I always give a fax number for websites and other places you register where you might start getting cold calls. I only provide my voice number if we do business with the vendor. I never hear from anyone I don’t want to hear from. Even then, voice mail gets to screen and then I call back if it is warranted.
2 Spice ups
Ken-Lynch
(Ken Lynch)
20
It really depends on the vendor. If it’s a vendor I work with and who don’t often call, then I’ll be more generous with my time. I realize they are being forced to make calls and it’s a tough economy. But if it’s a vendor I never work with but cold call me every quarter with a new local rep, then they will get a sharp response about how they are wasting their time, my time, oxygen and brain cells.
I get that you’re just doing your job, but if you’ve called me every 3 months and I’ve never responded, get the hint. I don’t want to switch all of my company cell phones to your lousy service.
2 Spice ups
