Community Server Errors

will224 · 2016-02-11T14:39:35.000Z

I’ve been getting the error below since yesterday. I was unable to access the community via the “My Feed” link for about 6 hours during the day yesterday. It works now, but I am still sporadically getting the error every 3 or 4 clicks.

I’m using Google Chrome Version 48.0.2564.109 m (64-bit) running on Windows 10 Pro.

sarah · 2016-02-11T16:30:27.000Z

Are you still seeing these issues? We had some pretty bad bugs pop up yesterday, but those should have all been resolved yesterday afternoon.

Sean-Spiceworks · 2016-02-11T16:35:11.000Z

I hate to ask… but can you clear your cookies and temp cache and reboot your browser?

Hate to ask because you probably already did this…

will224 · 2016-02-11T17:27:00.000Z

Cookies are kill’t and browser restarted. I’ll report back if the issue persists.

will224 · 2016-02-11T17:28:54.000Z

And it has persisted… Although, it is nowhere near as bad as yesterday. It seems like it happens randomly and if I hit refresh once or twice everything will load normal.

sarah · 2016-02-11T17:41:16.000Z

Where in the community are you seeing these issues? Which pages specifically, and where are you clicking from?

will224 · 2016-02-11T17:44:02.000Z

Sarah Crook (Spiceworks):

Where in the community are you seeing these issues? Which pages specifically, and where are you clicking from?

They seem to happen most frequently when I click the “My Feed” link at the top of the page.

will224 · 2016-02-16T17:27:23.000Z

I’m still getting these with a fair amount of frequency. Today has been worse than previous days this week.

sarah · 2016-02-16T17:51:20.000Z

Thanks for the update! I’m going to have our IT team take a look and see if there is a piece of hardware acting up or something.

sarah · 2016-02-16T17:57:15.000Z

Next time this happens, could you please give me a time stamp of when you see it occur, if you don’t mind? And where you clicked what item to receive the error? We’re having a really tough time tracking this one down.

will224 · 2016-02-16T18:07:11.000Z

Sarah Crook (Spiceworks):

Next time this happens, could you please give me a time stamp of when you see it occur, if you don’t mind? And where you clicked what item to receive the error? We’re having a really tough time tracking this one down.

I just had this happen again at 1:05pm CST. It seems to most frequently happen when I leave a thread by clicking on “My Feed” at the top of the page.

sarah · 2016-02-16T18:14:40.000Z

So it turns out that one of our dev teams knows what caused it! And HOPEFULLY we’ll have a fix shipping this week. Sorry for the run-around and thank you for helping us try to figure out what’s going on here!

will224 · 2016-02-16T18:59:44.000Z

Sarah Crook (Spiceworks):

So it turns out that one of our dev teams knows what caused it! And HOPEFULLY we’ll have a fix shipping this week. Sorry for the run-around and thank you for helping us try to figure out what’s going on here!

No problem, it has only been a very minor inconvenience and I’m glad I could help. Thank you for being so responsive!

sarah · 2016-02-16T19:09:30.000Z

Rambling Biped:

Sarah Crook (Spiceworks):

So it turns out that one of our dev teams knows what caused it! And HOPEFULLY we’ll have a fix shipping this week. Sorry for the run-around and thank you for helping us try to figure out what’s going on here!

No problem, it has only been a very minor inconvenience and I’m glad I could help. Thank you for being so responsive!

Thank YOU for being so responsive! :]