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Hi,<\/p>\n
I am having an issue with a couple of laptops that are locking on their own. This happens sometimes when using the track pad (updating drivers has not worked). This also happens when using smart boards or Ctouch boards.<\/p>\n
The laptops are Hp 450 Probooks G4 & g5<\/p>\n
Has anyone got any ideas?<\/p>\n
Thanks<\/p>","upvoteCount":6,"answerCount":9,"datePublished":"2019-09-05T07:18:27.000Z","author":{"@type":"Person","name":"kierankitchener","url":"https://community.spiceworks.com/u/kierankitchener"},"acceptedAnswer":{"@type":"Answer","text":"
Thanks, I updated the Smart ink drivers and the Graphics driver yesterday.<\/p>\n
So far this has fixed issue.<\/p>","upvoteCount":0,"datePublished":"2019-09-10T05:35:36.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/9","author":{"@type":"Person","name":"kierankitchener","url":"https://community.spiceworks.com/u/kierankitchener"}},"suggestedAnswer":[{"@type":"Answer","text":"
Hi,<\/p>\n
I am having an issue with a couple of laptops that are locking on their own. This happens sometimes when using the track pad (updating drivers has not worked). This also happens when using smart boards or Ctouch boards.<\/p>\n
The laptops are Hp 450 Probooks G4 & g5<\/p>\n
Has anyone got any ideas?<\/p>\n
Thanks<\/p>","upvoteCount":6,"datePublished":"2019-09-05T07:18:27.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/1","author":{"@type":"Person","name":"kierankitchener","url":"https://community.spiceworks.com/u/kierankitchener"}},{"@type":"Answer","text":"
Any special functions like some lappy my users set left left right and both to lock (dun ask me how they found and modified the mouse key on touchpad programming) ?<\/p>\n
Worse case is malware ? There was a time when the lappy locked when a few users tried to close browser…we did a scan and there was some adware etc running…<\/p>","upvoteCount":0,"datePublished":"2019-09-05T07:56:56.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/2","author":{"@type":"Person","name":"adrian_ych","url":"https://community.spiceworks.com/u/adrian_ych"}},{"@type":"Answer","text":"
Investigate system unattended sleep timeout. Might be that. It’s Haldane to me before. Sometimes hidden setting, probably need a registry entry to become visible.<\/p>","upvoteCount":0,"datePublished":"2019-09-05T08:36:56.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/3","author":{"@type":"Person","name":"keithmoon7744","url":"https://community.spiceworks.com/u/keithmoon7744"}},{"@type":"Answer","text":"
Odd… This may be related. I have a user that reported this yesterday. But he is using a desktop running Windows 10.<\/p>","upvoteCount":0,"datePublished":"2019-09-05T09:41:35.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/4","author":{"@type":"Person","name":"pbrain","url":"https://community.spiceworks.com/u/pbrain"}},{"@type":"Answer","text":"
It normally locks when touching the board, i have never seen it happen before!<\/p>","upvoteCount":0,"datePublished":"2019-09-05T09:46:40.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/5","author":{"@type":"Person","name":"kierankitchener","url":"https://community.spiceworks.com/u/kierankitchener"}},{"@type":"Answer","text":"
I have seen this before with users wearing watch straps with magnetic holders.<\/p>\n
(These milanese type’s are the worst: https://www.miniinthebox.com/en/p/luxury-milanese-loop-strap-for-apple-watch-42-38mm-watchband-assorted-colors_p4988317.html?currency=GBP&litb_from=paid_adwords_shopping&sku=1_47|1019_24449&country_code=gb&utm_source=google_shopping&utm_medium=cpc&adword_mt=&adword_ct=202570541203&adword_kw=&adword_pos=1o2&adword_pl=&adword_net=g&adword_tar=&adw_src_id=92424158091_867011472_41280582942_pla-330754162737&gclid=EAIaIQobChMIw8v1xYG65AIVRrDtCh0U4gjgEAQYAiABEgKdoPD_BwE<\/a> )<\/p>\n The magnets seem to trigger the screen closed signal for a laptop, and lock the screen.<\/p>\n I might be wrong, but worth checking if you’ve tried other things…<\/p>","upvoteCount":1,"datePublished":"2019-09-05T13:39:35.000Z","url":"https://community.spiceworks.com/t/computer-locking-itself/728659/6","author":{"@type":"Person","name":"solomint","url":"https://community.spiceworks.com/u/solomint"}},{"@type":"Answer","text":" Software and drivers for HP ProBook 450 G4 Notebook PC<\/strong><\/a><\/p>\n Software and drivers for HP ProBook 450 G5 Notebook PC<\/strong><\/a><\/p>\n What kind of cables interconnect notebooks and smart boards? What is exact version of Windows on notebooks?<\/p>\n Do you have discrete graphics card in your notebooks?<\/p>\n Is computer freeze happening also when computer is not connected to the smart board? Have you updated drivers and firmware on both computers and smart boards?<\/p>\n ● Delete content of all *\\Tmp and *\\Temp folders and web browser caches.<\/p>\n ● Start command prompt as admin and run these commands: ● Disable Windows Update via peer-to-peer network<\/p>\n ● Disable/uncheck in Windows “Turn on fast startup (recommended)” ● I would recommend to run these cleaning utilities repeatedly as admin.<\/a><\/h4>\n
\nWhat is the length of these cables?<\/p>\n
\nIs computer freeze happening also when computer is idle?
\nHave you scanned system for viruses and malware?<\/p>\n
\nDism /Online /Cleanup-Image /CheckHealth
\nDism /Online /Cleanup-Image /ScanHealth
\nDism /Online /Cleanup-Image /RestoreHealth<\/p>\n
\nYou can do it via Control Panel, registry or GPO.
\n[HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Session Manager\\Power]
\n“HiberbootEnabled”=dword:00000000<\/p>\n
\nhttps://www.uwe-sieber.de/files/drivecleanup.zip<\/a>
\nhttps://www.uwe-sieber.de/files/devicecleanup.zip<\/a><\/p>\n<\/a><\/h4>\n