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I have 2 windows servers 2019 and a 2022 that will not connect to the cloud EDR console at all. I have tried everything that I can read about it. Opened ports 8081, 443 and 555 on my firewall and on the firewall on the servers too. I have other mac’s and win 11 machines that connect just fine. I have reloaded and uninstalled and reload the app several times. I have run out of idea’s on this.<\/p>","upvoteCount":3,"answerCount":2,"datePublished":"2024-11-07T16:20:06.234Z","author":{"@type":"Person","name":"garywarner7038","url":"https://community.spiceworks.com/u/garywarner7038"},"suggestedAnswer":[{"@type":"Answer","text":"
I have 2 windows servers 2019 and a 2022 that will not connect to the cloud EDR console at all. I have tried everything that I can read about it. Opened ports 8081, 443 and 555 on my firewall and on the firewall on the servers too. I have other mac’s and win 11 machines that connect just fine. I have reloaded and uninstalled and reload the app several times. I have run out of idea’s on this.<\/p>","upvoteCount":3,"datePublished":"2024-11-07T16:20:06.309Z","url":"https://community.spiceworks.com/t/connect-fortiedr-to-win-servers/1139535/1","author":{"@type":"Person","name":"garywarner7038","url":"https://community.spiceworks.com/u/garywarner7038"}},{"@type":"Answer","text":"
Do the servers attempt the connection?
\nrestart the service and use netstat to view the outgoing connections - do you see any sessions attempted on those ports to the cloud EDR?<\/p>\n
The fortiedr agent is likely to log - and that may indicate the issue. I’m not familiar with Fotiedr but others do this and usually say cannot connect to xxx or unable to resolve hostname etc etc<\/p>\n
Are these servers on the same subnet/lan as the working win 11 machines? does your firewall allow all ports out by default?
\nDoes the firewall log the connection attmept by these servers?<\/p>","upvoteCount":0,"datePublished":"2024-11-08T17:01:19.006Z","url":"https://community.spiceworks.com/t/connect-fortiedr-to-win-servers/1139535/2","author":{"@type":"Person","name":"matt7863","url":"https://community.spiceworks.com/u/matt7863"}}]}}