1

Guys, what’s going on with your customer support? I’ve tried calling the number four times now and have spent about 2 hours on hold in total. I’m still yet to get through to anyone!

Your products are well designed and well built but the complete lack of support is really starting to make me think of switching to another supplier

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2

what level of support?

I have to say sometimes I’ve struggled to get through to Prosupport on laptop/desktop recently but the server grade stuff have been it’s usual excellent grade

3

It’s the ProSupport for a business notebook.

5 days running and still haven’t managed to talk to anyone.

4

I’d try about now…initial calls would have gone in and it should be relatively quiet

5

Hehe, that’s what I thought. I’ve been on hold for 40 minutes and counting…

6

I presume you’ve got through reception and you are waiting for Prosupport itself?

I’ve got to do a call in a bit so I’ll you know how I get on as well

7

I’m through the switchboard and entered my express service code. After that they play some really awful music (that has grown on me thankfully) and you sit and wait.

I’d be interested in how you get on!

8

Dell has abandoned several avenues of support to the detriment of expedient resolution, e.g. severely disappointed with the removal of chat and email options. And, yes, even at ProSupport Plus level.

Related—

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( the oatmeal )

9

Well, 10 minutes until I’ll have been on hold for 2 hours. This isn’t acceptable.

If I knew who my account manager was I’d be complaining…

10

Thank you for letting us know. I am checking on that with our EMEA ProSupport team.

Thank you,

Ivan@Dell

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11

AdamH82, I would be happy to help with your support inquiry. I have sent you a message requesting some additional information. I look forward to your reply.

Thanks

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12

Thanks for your messages both. I was off yesterday but have replied to you Daniel

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