DNS Checkup : "somethings gone wrong"

samrichardson · 2014-02-20T15:06:20.000Z

I’m trying to get our DNS checkup working, but whenever I try to load it I get the attached screen. The be fair, this is on the central server with 8 remote collectors at our different sites so it it just buckling under the pressure?

Is there a way it can be perhaps “reset” so I can see what Spiceworks thinks of our DNS? Might help me resolve some of our unknowns e.t.c.

Thanks,

Sam

2014-02-20_16_04_02-Spiceworks_-_Inventory.png812×409 24 KB

clutka · 2014-02-20T16:27:31.000Z

I thought I helped someone within the last two months with something similar but had to refer them to emailing support@spiceworks.com. It ended up being a database issue.

I would suggest the same thing this time around. Email the support folks because I doubt this is something the community can assist with. If you really wanted to try your own debugging, there may be something in the production.log file located in C:\Program Files (x86)\Spiceworks\log but I have no idea what you’d even look for.

There’s always the standard, “Did you restart Spiceworks?” question. But apart from that and the error still appears, there are no user configurable options which I know of that is in the user’s control so Spiceworks will need to field the issue for you.

samrichardson · 2014-02-21T09:05:39.000Z

Thanks,

I’ve given this a whirl (after a full backup of course):

http://community.spiceworks.com/how_to/show/50095-export-the-spiceworks-database-safely-via-scheduled-batch-file

Seems likes it (or the other versions of it) have helped lots of people with little niggles like this

samrichardson · 2014-02-25T15:57:11.000Z

Well, that database rebuild didn’t do the trick so I’ve still got the issue.

I’ve also noticed that several devices that should be getting scanned, aren’t. For example, a desktop which has nothing special about it is not being picked up in a scan whilst another identical PC is. Gotta be related to this somehow me thinks.

Could do with someone from support chipping in maybe?

clutka · 2014-02-25T15:59:20.000Z

Support doesn’t always monitor the support threads and very much depends on the community. Send an email to support@spiceworks.com and reference the thread. That will get one of the Spiceworks techs into the thread and check it out.

samrichardson · 2014-02-25T16:01:41.000Z

To see if its my Database or not, I’m going to take a full back then basically do a uninstall/reinstall. I’ve got several remote collectors so maybe somewhere along the way some things gone a bit skewiff e.t.c.