I have users who cannot rdp via pc name but they can rdp via ip addres. it is not affecting everyone, so far just around 5 computers. How can i find out what is causing the dns to not work?
4 Spice ups
As a guess you’re mixing internal and external DNS on the client side.
On a machine with the issue can you post the output of an ipconfig /all?
Can you also list the IP address(es) of your DNS servers?
1 Spice up
seandoh
(sean2555)
3
Is the name listed on the dns server? Have you done an nslookup to the name?
1 Spice up
Dukat
(Dukat)
4
You know, I’m surprised I’m having to ask this so much lately.
What have YOU done already to troubleshoot? Please don’t tell me the only thing is post here.
1 Spice up
First thing to try is ipconfig /flushdns on the client machines. You also want to check the ipconfig settings on the client to make sure they point to the correct DNS server. Beyond that you would want to look into the DNS records on the server. My guess is you can’t ping the machines by host name. Is that correct?
To me it is sounding like OP doesn’t know how to troubleshoot and that’s why he’s asking what to do.
bdascott
(BDAScott)
7
DNS is luckily a relatively simple beast… basically a server has the name of your systems, and their IP address.
your client asks a DNS server for the Name/IP pair, and then goes to that address…
…the two main issues you’ll have are that you aren’t contacting a DNS server (or at least not the right one…), or that server is has no information or it’s the wrong information.
If some users have the issue, and some don’t, then i’d say they have a different DNS configured on their clients…
this is assuming though that your environment is simple, as the question doesn’t give much detail about setup or what they are RDP’ing to/from.
