I work for an IT support company. We have installed SpiceWorks helpdesk at a customers site. There are 4 admins - 2 of which are at the customers site, and the other 2 are myself and a colleague.
At the moment, when a new ticket is opened, ALL admins get an email notification, but this is not ideal. We (the 2 offsite people) need to be admins, but I only want us to be notified when a ticket gets assigned to either of us.
How do we configure SpiceWorks for this?
Kind regards
Chris
1 Spice up
randy1699
(AR-Beekeeper)
2
You can see if some ticket rules to auto assign tickets but, by default, I think the system is set up to notify all admins when a ticket is created. Under Help Desk Settings you can modify the ticket alerts. I think that would be a less than optimal set up.
