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We have a client where one of the users has a Okidata B4545MFP. It is doing something weird however. Whenever she scans through the ADF, it duplex scans. I was on the phone with tech support for about 45 minutes and they were helpful but said the printer itself has no 2-sided scanning which is what I had seen in my own research. Yet it continues to do it. They are using Paperport 10 SE to scan documents with and I have looked through all the settings and saw nothing in the Printer Properties, the Paperport properties, the properties on the printer itself that is set to duplex scan. It’s the darndest thing and while I suppose it could be handy at times, this user often just does single sided pages and scans them and ends up with blank white pages after. They are running XP Pro SP3. Can’t figure out where to even look. Looks like they are using the TWAIN driver for the Oki printer. Any ideas would be great!

Thanks,

A.J.

2 Spice ups
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Manufacturing mismatch?

A year ago or so, I picked up a 27" LG LED Monitor for <$300. They were quickly discontinued. The information I found was vague, but my understanding was they made them IPS panels but were actually supposed to be TN. I don’t know how that happens, but I guess I can see how it could.

2 Spice ups
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for Duplex scanning according to the specs is available as an option

Duplex Copying: Optional (requires optional 2nd
Paper Tray)

Duplex Unit Part number 70052201

maybe it was installed when ordered but not listed as part of the order. even shows up in the user manual.

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I suppose it could be a mismatch but that’s highly unlikely…I am beginning to think it might be a driver issue. I am finding out if it only started recently in which case I’m going to check Windows Updates and see what has gone through recently.

Thanks,

A.J.

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I agree with you if it is a recent issue. The new driver might be energy star complaint. But I would think that would be for printing and copying. Does it automatically duplex in print mode or copy mode?

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Break the document feeder, and make them scan on the glass only. That’ll prevent duplex scanning for sure. :slight_smile:

Seriously, though - does the printer connect via ethernet? You might see if there are any scanning settings in the web interface if so.

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Off the top of my head, stupid fixes:

  1. Firmware update
  2. Clean install of drivers and copier
  3. Turn it off and on again :wink:
2 Spice ups
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All good suggestions people. I think it was an issue with the driver/software suite. They were using a very outdated software suite (Companion Suite) so I updated that to the newest version and made sure the settings for quality, etc were all good and now everything works as it should!

Thanks guys!

A.J.

2 Spice ups
9

Thank you for your inquiry. There are four buttons directly to the left of the display on the printer. You want to press the button all the way to the left. When you do, you will see two options. The first option will be 1 1-side->1-side. This is the option that you want to select. This should resolve the issue with the duplex scanning. If it does not resolve the issue, it will be a setting in the application being used to perform the scan. I have attached a picture of the four buttons with the duplex option button circled.